Michelle Gavin Email & Phone Number

South Africa

Gauteng, South Africa

Manage key accounts.The core focus is on Health and Safety Training.Market our other services and products e.g. Medicals, HSE Audits, Consultation, ISO Implementation.Negotiating all contracts with prospective clients, and determining pricing schedules for quotes, promotions, and negotiations.Prepare and present weekly and monthly reports.Provide training.Sales presentations to a range of prospective clients.Coordinating sales efforts with marketing programs.Promoting company programs.Preparing and submitting sales SLA's.Online meetings with clients and potential clients to evaluate needs or promote products and services, Maintain client records and respond to all client questions, including credit terms, products, services, prices, etc.Core focus was on account farming / managing key accounts

South Africa

Manage key accounts.The core focus is on Health and Safety Training.Market our other services and products e.g. Medicals, PPE, Audits, Consultation, ISO Implementation.Negotiating all contracts with prospective clients, Helping determine pricing schedules for quotes, promotions, and negotiations.Preparing weekly and monthly reports, Providing training and sales presentations to a range of prospective clients.Coordinating sales efforts with marketing programs.Promoting company programs, Preparing and submitting sales contracts for ordersOnline meetings with clients and potential clients to evaluate needs or promote products and services, Maintain client records and respond to all client questions, including credit terms, products, services, prices, etc.

South Africa

Responsibilities included: Training of new drivers. Onboarding of new drivers. Standby for call-out driver support and dispute resolution. Ensuring that all SOP’s are followed by driver-partners and junior operators. Warehouse management, logistics management.Parcel logistics management.

Johannesburg Area, South Africa

Key Skills and Responsibilities:Manage a territory that includes 40 Countries, serving Central, East, West and Southern Africa, with focused attention to the Corporate and Medical Markets.Other:Generating leads, Meeting or exceeding sales goals, Negotiating all contracts with prospective clients, Helping determine pricing schedules for quotes, promotions, and negotiations, Preparing weekly and monthly reports, Provide training and sales presentations to a range of prospective clients, Coordinating sales efforts with marketing programs, Understanding and promoting company programs, Preparing and submitting sales contracts for orders, Online meetings with clients and potential clients to evaluate needs or promote products and services, Maintaining client records, Answering client questions about credit terms, products, prices, and availability.

Johannesburg Area, South Africa

Key Skills and Responsibilities:Business and Client Relationship Management, Customer Support, Client Training, Product Presentations, and Demos, Tenders / Bids / Proposals, Service Level Agreements, Customer Complaint Handling and Dispute Resolution, General Report Writing. Reported to Chief Operations OfficerOther:Project Plans, Project Scopes, Project Implementation, Management, Project Reporting, Query Resolution, Complaint Management, Training (Internal Staff and Clients), Create / Develop Client Specific Training Manuals, Campaign Management, Product Presentations, SLA's, Client Support (Telephonic and Email Correspondence), Travel.

Johannesburg Area, South Africa

Key Skills and Responsibilities:Project Planning, Project Implementation, Project Resource Allocation, Client Relationship Management, Customer Support, Develop Project Plans, Specialized in Customized eRecruitment Solutions. Reported to Operations Director.Other:Project Plans, Project Scopes, Project Implementation, Management, Project Reporting, Client Training, Create / Develop Client Specific Training Manuals, Product Presentations, Query Resolution, Complaint Management, General Weekly Reports, Client Support, Travel, Quarterly KPA Team Member Assessment, Quality Service Delivery

Johannesburg Area, South Africa

Key Skills and Responsibilities:Quality Assurance (QA) Project Planning, Quality Assurance (QA) Project Implementation, Assemble and Coordinate Quality Assurance (QA) Resources.Other:Define Quality Assurance (QA) tasks and resource requirements, Develop Quality Assurance (QA) Testing Specifications and Testing Documents, Client Support, Quality Assurance (QA) Weekly Reporting, Quality Assurance (QA) New Resource Training, Define Weekly Quality Assurance (QA) Tasks, Scrum and Weekly Reporting on Quality Assurance (QA) Project Progress. Reported to Software Development Manager

Johannesburg Area, South Africa

Key Skills and Responsibilities:Supervised six (6) National Customer Service Departments and Teams, Developed Customer Service Standards, Policies and Procedures, Customer Complaint Handling and Dispute ResolutionOther:Client Support (Telephonic and Email Correspondence), Complaint Handling and Query Resolution, Staff Motivation and Team Building, Transport Logistics, Data Analysis, Complied Monthly Stock, Service and Inquiry Reports, Complied Custom Client Specific Monthly and Quarterly Reports.

Kyalami, Johannesburg

Key Skills and Responsibilities:Supervising Customer Service and Repair Department, Technical Support, Customer Complaint Handling and Dispute ResolutionOther:Assisted in Developing of Customer Service Standards, Policies and Procedures, Compiled Monthly Stock, Call Volumes, Service and Inquiry, Reports

Basic Ambulance Assistant (Baa/Bls), Pre-Hospital Emergency Medical Care, Bls / Baa

Grade 12, Grade 12

Activities and Societies: South Gauteng Colours: Netball South Gauteng Colours: Athlectic: Track Events Netball CouchWrote and Passed.

Grade 11, Grade 11

Grade 8 - 10, Grade 8 - 10