Michelle Gienochio-Bruce Email & Phone Number

Ontario, Canada

Toronto, Canada Area

Completed training at I.U.O.E's campus in Morrisburg for Excavator, TLB & Dozer. Completed the Ministry of Ontario exam for 0-8 Ton Crane Ticket and have completed my telehandler license. Currently in possession of my Working at Heights certificate, Pipeline construction, First-aid among others. Eager to get into the industry and have many personal references!

Toronto, Ontario

• Experience using & implementing Planswift 10.2 to assist project coordination with estimations on various materials • Organization of file folders providing fluidity & ease while in search for information on numerous projects • Proficient with start-up documents & procedures during new project launches (Designated Substance Reports (DSR), Builders Risk Insurance, WSIB, Tarion / Builders Link, Hoarding & Protection, Line Protection, Contracts, Proposals, Locates, safety signs & equipment, client request forms, tree removal & protection, etc)• Experience providing quotes & awards for subcontractors and services required • Experienced with Switchboard and able to multitask while providing quality results• Coordinating office procedures as well as client requests with additional sub-trades• Maintaining supplies inventory by checking stock to anticipate needed supplies; placing & expediting orders for supplies• Handling sensitive information in a confidential manner

Ontario, Canada

• Proficient in using electrical and manual equipment and measurement tools• Excellent understanding of carpentry techniques and methods of installation and construction• Excellent knowledge in building mathematics• Floor layout, door & window rough openings & installations, framing experience • Acted as an model employee by setting and maintaining high standards on safe work practices• Some experience reading blueprints, drawings and sketches • Experience in demolition and work site cleanup • Prior framing experience with smaller renovations company in Oakville from Feb-April

Milton, Misissauga, Toronto

• Assisted with advertising and marketing, as well as up-selling, promoting during special events tournaments• Succeeded in acquiring full customer satisfaction by providing exceptional customer service to all guests utilizing my multi-tasking and time management skills• Responsible for delivering training and mentoring new employees • Consistency in positive reviews from both clientele & management• Responsible for both opening and closing procedures and checks

Ontario. Canada

• Established contact with debtors and negotiate repayment of delinquent accounts through negotiations, creative thinking and financial assessments• Strong understanding in client directives, products and policies• Proficient in operating within industry legislatives guidelines• Consistently maintained a positive, respectful and determined perspective when providing fund sourcing suggestions and payment methods• Skilled at dealing with irate clients and diffusing the situation by providing a professional and courteous experience and a first call resolution when possible• Responsibilities also included skip tracing and working with automated dialer systems• Awarded Employee of the month award(s) by consistently exceeding target quotas and providing exceptional customer experience, high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty• Acted as an model employee by setting and maintaining high standards on safe work practices, communication and technical support• Responsible for Training employees on Quantrax• Partnered with major retailers such as Bell Mobility & Rogers Communications• Switchboard experienced• Worked well under pressure by maintaining professional character when dealing with problematic clients

Mississauga, Ontario

• Provided strong customer service by determining and attending to the individual needs of each client• Created tailored workout regimes based on the goals and needs of the client• Marketing and acquiring new clientele while maintain existing clients and sales target• Responsible for managing client database and other administrative tasks

Mississauga, Ontario

• Organized and coordinated company events for both publicly sponsored and private events• Delivered exceptional customer service through front line accountabilities by discovering client needs and aligning them with the appropriate products• Resolved all customer conflicts and issues regarding sales returns in a professional manner strengthening my communication and conflict resolution skills• Ensured all financial transactions were handled with accuracy and a high level detail • Responsible for providing training and mentoring sessions for new employees • Collaborated with partners in both parts department & service department as required• Managed inventory of all merchandise• Advocate for health and safety with CPR & First-Aid

Renovation Technology T148, A+

Made Deans Honor Role List in 2017 & 2018 Semesters.

Small Business Administration/Management

Education record