Michelle Patterson Email and Phone Number

Lead and support a team of 23 sales professionals, including 2 associate directors of sales, 5 national sales managers, and 16 property sales managers. Provide and collaborate on sales operational support to property leadership for 16 branded hotels across our nationwide portfolio.- Emperors Club 2022 - Director of Sales of the Year for achieving the highest team percent to goal annually, number of team members above 100%, and overall achievements to goals.

I lead and managed a team of 3 national sales managers and 10 property sales managers in the Eastern US. Our goal is to drive meetings and convention business for our brands. I work directly with property leadership to meet or exceed meetings and convention budgets, ultimately aiming to drive profit margins for the properties under my team's direction.

Led a team of 13 National Sales Managers to increase revenues for the meetings & events segment. Our division represented 21 regional properties throughout the US.

Emperors Club 2016 - Awarded as part of the top 10% of sales managers in the national meetings and events organization.

National Sales Manager representing the DC and Northeast Regions for our 26 properties outside of the Las Vegas and Atlantic City markets.

I collaborated with strategic partners to connect our properties in the Central Division. I provided personalized support to our partners to help them make the most of our diverse portfolio, from the initial customer opportunity to the contracting process. Additionally, I oversaw the overall account maintenance and production of these third-party accounts for our division.

Responsibilities included:- Directed and managed daily operations and financial impact of hotel sales, business travel sales, casino sales, motor coach, and daily bus operations.- Oversaw staffing of sales, catering, and banquet departments.- Monitoring and analyzing marketing trends and making yield management group decisions.- Maintaining and cultivating own accounts base for both group and business travel segments on a local and regional level.- Increased motorcoach operations gross gaming revenues by an average of 20% year over year, earning the Company Chairman's Award at the Property Level for team performance.- Exceeded meetings and group revenue budgets each year while consistently maintaining expenses under target.- Developed and implemented yearly budget and business plan objectives and goals.- Delphi NSA for Corporate-wide Delphi multi-property integration.- Assisted with the development of Sales & Catering website on Corporate Intranet site.Banquet Operations:- Responsible for all aspects of operations of the banquet department.- Direct report for all departmental team members. Worked together to better achieve goals and objectives.- Developed and implemented yearly budget.- Controlled expenses that impacted the operation.

Doubletree Hotel NashvilleResponsible for business travel sales, tour & travel and entertainment markets. (Heavy focus on tour & travel group contracting, FIT and domestic/ international markets). - Monitored and analyzed local competition and marketing trends. - Negotiated annual corporate contracts and work with National Sales on national business travel contracts. - Achieved over 100% of room revenue goal. - Generated month end reports of group sales pace, sales & catering manager performance and catering pace report. - Assisted in supporting the director of sales with monitoring group forecasting, developing and implementing yearly budget and business plan objectives and goals. - Supported and supervised a team of 4 sales managers (direct report), 4 catering/conference service managers and 2 administrative support.

Doubletree Hotel NashvilleResponsible for business travel sales, tour/travel and entertainment markets. - Worked with prospective companies in negotiating/contracting hotel for business and group travel. - Generated additional group/transient revenue to assist in exceeding hotel rev par and achieving corporate objectives. - Achieved room revenue goals to maintain above 100% during employment - Hilton Circle of Excellence 2002 - Awarded to company top 10% of sales based on performance

Assisted sales/catering team in drafting proposals, contracts, regrets letters to sending to send to customers.

Gaylord Opryland- Solicited future convention attendees and transient guests for upgrades to increase hotel room revenue. - Consistently achieved over 100% of annual revenue goals