As the Vice President of Client Engagement and Strategic Innovation at N3 Innovation, I help clients improve their customer experience and implement disruptive startup technologies that drive business growth.My key areas of expertise include:• Customer Experience• Innovation Strategy• Digital Transformation• Employee Digital Experience• Digital Marketing• Digital Platform LaunchesPreviously, I was the Director of Enterprise Customer Experience at Hitachi Vantara, where I established a roadmap and standards for the company’s CX initiatives. I also led the implementation of internal and external customer and employee experience programs as the company’s Director of Enterprise Content Management, Communities, and Collaboration.Earlier in my career, I led online customer experience strategy and platforms for Within3 and Executive Networks.You can contact me at mgrofflancaster@gmail.com.
Listed skills include Program Management, Leadership, Strategic Partnerships, Business Development, and 30 others.