Helping companies identify & realize their goals through process & technology implementations and enhancements

• Designed & implemented data foundational layer that included processes to provide clean reliable data, integration from and to critical business systems, data warehouse with point-in-time data availability, enterprise-wide Power BI data models accessible via Power BI, Excel and Tableau, and a variety of enterprise-wide reporting.• Moved from level 1 (ad-hoc requests performed by data team) to level 3 (business executives become BI champions) maturity (via Garner BI Maturity Model)• Led & mentored global data quality, data management and data delivery teams across multiple continents

• Led global collaboration digital transformation from siloed email and disparate conferencing & content storage solutions to Office365 integrated chat (0 to 400k chat messages/month in 1 year), meeting, calling, & document management solution• Led new community envisioning and implementation targeting increasing NPS by 20 points, decreasing support case volume by 20%, & improving time to resolution by 30% within 12 months• Implemented global application onboarding and offboarding and documented all enterprise applications and data movement across organization resulting in decreased application spend and increased efficiencies across business units

Operations:• 58% reduction in operations’ helpdesk initial response time (6 to 2.5 days) • 65% reduction in overall business systems’ helpdesk resolution time (40 to 14 days)• 58% faster integration of new M&A employees into enterprise applications & processes (5.7 to 2.4 months)Transformation & Strategy:• Set vision & launched customer health score and customer ranking system enabling reporting such as Top 100 Customer List and data-driven decision-making against resource restraints• Proposed measuring customer success through NPS, documenting & improving customer journey & launching new community – all of which became top 3 global company priorities following year• Prototyped partner alliances & channel community eliminating manual duplicative efforts for Flexera & partners and increased sharing of knowledgeProgram Management:• Managed team of project managers, business analysts, & external consultants supporting $1.5M global business systems implementations and $500k annual enhancement and implementation budget• Supported system migrations from multiple acquisitions• Managed business analysis and project management teams to identify and deliver process and system enhancements to Salesforce (Steelbrick CPQ, sales cloud, service cloud, community, Apttus), NetSuite (ERP), JIRA, Confluence, and SharePoint • Evaluated and/or recommend proposed plug-ins and technology additions• Provided functional consultation of the CRM, ERP, and other major business systems

• 97% reduction in customer effort to obtain purchased product (60 min to 2 min)• Led & managed disparate ServiceNow and Pivotal case tracking systems into 1 global Salesforce instance• Led & managed disparate Bugzilla, JIRA and Pivotal bug tracking systems into 1 global JIRA instance• Implemented global business system request priority ranking enabling team to identify and deliver against highest valued requests• Advised internal stakeholders on Salesforce best practices • Managed IT business analysis team to identify and deliver process and system enhancements to Salesforce, JIRA, Confluence, SharePoint, & Perforce• Led process definition, requirements gathering, design, configuration, and testing support• Documented functional requirements, transformed functional requirements into detailed system requirements, and ensured traceability from and to functional requirements

Took classes of interest (javascript, Illustrator, etc) & began raising first child

• Achieved increased website traffic, faster customer registration & onboarding, and increased cross-selling through developing branding, conceptualizing & leading corporate website development & implementation, launch & management of social media presence, automation of internal & external processes and standardization of internal customer service processes• Managed day-to-day operations of 3 operating units including overseeing all 10 employees & 5+ independent contractors• Launched website enabling online sales automation of end-to-end customer experience• Resolved customer complaints as needed• Led local, regional and international photo safaris and classes

• Researched, evaluated & selected global Enterprise Resource Planning (ERP) system for 600+ employees spread across 40+ sites across 3 continents (Americas, Asia & Europe)• Identified KPIs across business units and developed on-demand reporting to enable business unit growth• Increased on-time order deliveries, decreased excess inventory, and automated engineering, manufacturing and purchasing processes through creation of customized tools• Trained users on business analytics, systems operations and procedures

Conceptualized and implemented educational technology project for rural community:• Built local cyber cafe run by students and used funding to create and maintain computer labs for local school district• Raised funds equivalent to $600k USD (12+ times more than the average annual local income)• Acquired / installed 56 computers and constructed 3 educational computer labs• Trained 30 teachers and 500+ students in utilizing computer software efficiently

• Facilitated 30% revenue growth, doubled number of available products, and centralized company-wide marketing through building/mapping relational SQL database to integrate with CRM & marketing automation software• Developed and automated system to forecast revenue and report planned marketing activity to President/CEO, CMO/COO, and all vice presidents• Wrote Access and SQL queries, forms, and reports and trained staff members how to enter and retrieve data• Created customized proposals for potential clients and marketing plan summaries / overviews for current clients• Developed sales & client relations tools online to access prospect/client information and reports off-site

• Produced/updated circuit board layouts/schematics, including all for company sales catalog• Eliminated 1 FTE through creation of automated drawing creation and reference system

• Marketed Ohio State through presenting the campus to visiting prospective student and their families

Represented 50,000 students in meetings with Ohio State’s administration• Identified and resolved problems through addressing and questioning students• Initiated new policies and policy changes for students• Recruited and guided other student leaders in their projects• Appointed undergraduate students to university committees

• Organized company’s conference plans• Designed and implemented new tracking system for parts in quality control• Researched regional sales to determine optimal service representative locations• Presented above findings at annual national service conference

• Assisted customers with purchasing clothing, usually for special events• Resolved customer complaints immediately so customers were happy when exiting the store• Wrapped gifts for customers, as requested

• Educated children ages 6-12 how to swim• Oversaw adults and children during open swim times