Michelle Haffner Email & Phone Number

Colorado Springs, Colorado, United States

Colorado Springs, Colorado, United States

Provided phone and email-based customer-facing technical support for Microsoft Azure App Services. Responsible for ensuring ticket resolution and customer satisfaction for issues related to Microsoft Azure functions, web apps, deployments - Github, Visual Studio, VSCode, configuration and performance problems.

• Designed, created and launched the school PTO website using a CMS for non-profit organizations.• Updated and maintained content to PTO website for 6 years.

Team development project for an employee tracking system built using ASP.NET MVC C# with a code first Entity Framework database. The project was managed under the agile methodology using Dev Ops, GitHub was used to track changes.• Implemented new functionality and updated existing features to C# code using Visual Studio.• Updated HTML and JavaScript to implement new functionality and code fixes using Visual Studio.• Performed functional testing to ensure updates functioned properly.• Created SQL stored procedures for a library management system.

Colorado Springs, Colorado, United States

Team LeadCommerce Broker System – web-based solution for health insurance quoting.• Directed a team of seven software engineers to successfully implement and maintain a web-based insurance quoting system. The system automated complex insurance calculations and enabled customer to more content and calculator development for updates and maintenance of the Commerce Broker System.• Gathered requirements, analyzed, designed, and tested updates to Commerce Broker.• Allocated resources, assigned tasks, and managed tasks/schedules.Technical AnalystInsure System – client/server application to automate enrollment data entry.• Managed a team of outside consultants for the development and implementation of an integration framework system that converted data from client/server enrollment forms to the legacy system data format.• Successfully mapped enrollment data from an automated client/server enrollment system to the client’s legacy data structure.Commerce Broker System.Implemented Commerce Broker, a web-based insurance quoting application. Automated the rating methodologies for health insurance carriers to produce small business quotesAutomated search capabilities to find medical and dental providers for different insurance carriers• Obtained and analyzed health insurance information for project relevancy.• Developed HTML pages to display health insurance information on web site.• Analyzed and managed health insurance data for loading into object model.• Managed QA process for loading object model data. • Loaded, tested, and evaluated plan and rate data on web site for correctness.• Trained employees on developing and loading data into the object model.• Modified java programs for rating engines and web-based search program.

Colorado Springs, Colorado, United States

Programmer AnalystPerformed analysis, design, documentation, coding, testing, implementation, and post implementation support on the Telco Account Data Base mainframe system within MCI Corporation.Carrier Access Billing (CABS) Billing Output Specifications (BOS).The FCC mandates changes to the CABS/BOS billing format biannually. These change specifications for the Telco Account Database (TAD) system enable MCI to process billing data that is received from the Access Providers.• Performed analysis and design for updates to COBOL programs in the TAD system.• Translated business requirements into code changes.• Documented analysis and design changes to account database system.• Coded DB2/SQL batch and CICS programs.• Updated jobs and procs in JCL job streams.• Performed rigorous unit testing and system testing.• Implemented and supported new system.

Troy, Mi

COBOL contractor on a mainframe system at Chrysler Motor Corporation.Performed analysis, design, and programming on various systems within Chrysler Corporation.Vehicle Invoicing – Cost of Sales SystemThe Cost of Sales System stores the various vehicle costs for assembly plants which change throughout the model year. Some vehicle costs need to be rebilled before the end of the fiscal year when the costs are made firm. A variety of reports are created, summarized to different levels for the departments which interface with the system. General ledger transactions are created and posted.This system was rewritten to provide one common system for all divisions of Chrysler including the U.S., Canada, Europe, and Mexico, to automate processes which were being performed manually and to create more user-friendly screens and reports.• Performed analysis for enhancements to various mainframe systems.• Translated business requirements into code changes.• Analyzed, designed, and developed DB2/SQL CICS on-line screens and programs for the user interface.• Analyzed, designed, and developed DB2/SQL COBOL programs for Accounting Department reporting and the General Ledger interface.• Developed associated JCL job streams.EDI Offload SystemAnalyzed, designed, and developed reporting module for EDI.Dealer Billing SystemAnalyzed, designed, and developed batch COBOL programs which generate the following:• Dealer Invoices• Tax rates via Vertex• Accounts receivable transactions• General Ledger posting transactions• Billing and accounting reports

Auburn Hills, Mi

Performed analysis, design, and programming on various systems within Chrysler Corporation.Vehicle Invoicing – Cost of Sales SystemThe Cost of Sales System stores the various vehicle costs for assembly plants which change throughout the model year. Some vehicle costs need to be rebilled before the end of the fiscal year when the costs are made firm. A variety of reports are created, summarized to different levels for the departments which interface with the system. General ledger transactions are created and posted.This system was rewritten to provide one common system for all divisions of Chrysler including the U.S., Canada, Europe, and Mexico, to automate processes which were being performed manually and to create more user-friendly screens and reports.• Performed analysis for enhancements to various mainframe systems.• Translated business requirements into code changes.• Analyzed, designed, and developed DB2/SQL CICS on-line screens and programs for the user interface.• Analyzed, designed, and developed DB2/SQL COBOL programs for Accounting Department reporting and the General Ledger interface.• Developed associated JCL job streams.EDI Offload SystemAnalyzed, designed, and developed reporting module for EDI.Dealer Billing SystemAnalyzed, designed, and developed batch COBOL programs which generate the following:• Dealer Invoices• Tax rates via Vertex• Accounts receivable transactions• General Ledger posting transactions• Billing and accounting reports

Bachelor'S Of Business Administration Degree, Majoring In Computer Information Systems

C# & .Net Web Developer Bootcamp

Immersive bootcamp with a comprehensive overview of software development and hands-on coding experience in HTML/CSS, JavaScript, C#, SQL.