Michelle Halberg Email & Phone Number

Las Vegas, Nevada, Us

Boxtel, North Brabant, Nl

Us

Salt Lake City, Ut, Us

• Provided supervision over 7+ employees and a central stockroom supporting 10 concurrently operating branches throughout California, Nevada, Utah, and Arizona.• Administered best-in-class customer service to internal customers, processing orders on time and accurately to ensure customer satisfaction and retention.• Ensured operational efficiency by implementing key initiatives and programs streamlining logistics, exceeding business performance forecasts and operational objectives by effectively training employees to optimize production by 5%.

Minnetonka, Mn, Us

• Led the successful development of 30+ administrative employees across the East Coast region,including office managers, accounts receivable and payable, customer service, sales support, collections, data entry and reception.• Frequently called upon by senior leadership to restructure and optimize office functions, trainingoffice staff and management to ensure alignment with company objectives, policies, and procedures.• Created ad-hoc reports, data analytics and productivity reports to identify revenue opportunities and areas for improvement, leading to the creation of initiatives that reduced the region’s bad debt reserve by $300K—and directly resulting in the achievement of the highest production results in the company.• Consistently recognized by internal stakeholders for facilitating streamlined accounts receivable processes and taking the appropriate action to ensure full and timely collection.

Minnetonka, Mn, Us

• Successfully managed the strategic acquisition and integration of 25+ acquired companies, leading revenue-generating projects across IT and business development to effectively coordinate infrastructure initiatives.• Supervised a 2-person team leveraging data analytics to identify areas for improvement, coachingand mentoring office staff to address performance gaps limiting production while increasing accountability.• Assisted in the adherence to project timelines—scheduling personnel to assist during conversionof acquired companies, and training office management, staff, service and production teams on company systems, policies, and procedures.• Collaborated with location management teams and project professionals to support end-user adoption with software and equipment training, driving customer success, satisfaction, andretention.

Minnetonka, Mn, Us

• Conducted scheduled internal audits of company processes—gathering data from various sourcesand interviews to identify areas of focus, and subsequently providing accurate performance reportsto executive leadership supporting the implementation of corrective action.

Minnetonka, Mn, Us

• Managed the successful completion of various strategic business office and systems projects.• Collaborated with a variety of business partners, subject matter experts, and project team members to drive success and user adoption. • Coached and mentored team to promote individual and professional growth.

Minnetonka, Mn, Us

• Prepared project plans in MS Project• Analyzed data for conversion• Prepared and managed the budget• Responsible for Office and Service training• Oversaw hardware and infrastructure installation

Minnetonka, Mn, Us

• Researched and recommended a problem resolution/call tracking software• Managed a staff of 15 Support Analysts• Prepared and balanced annual department budget• Performed 'Goodwills' which ensured quality and reliable customer service and technical support• Produced and maintained superior quality documentation for the Question and Answer manual