I am the co-founder and Managing Director of RNR App, a cutting-edge software company specialising in REPAIR TRACKING by enhancing event visibility through an uber-like ecosystem of drivers, fleet owners, technicians, workshops and call centres to enable fleet management, technician turnaround, supplier network management, and asset downtime measurement. We provide comprehensive solutions such as: Call centre turnkey solutions, Do it with me Control room solutions and complete Software as a Service (SaaS) solutions, focusing on seamless communication and rapid turnaround during roadside assistance and critical situations.Our clientele includes call centres, control centres, fleet managers, workshops, and dealers. With operations spanning across South Africa, Namibia, Botswana, Zambia, Zimbabwe, and Mozambique, we are committed to delivering top-tier service and support. At RNR, our goal is to ensure that every aspect of roadside assistance and fleet management is optimised for managing and measurement rather than reactively dealing with highly charged emotions.My background includes extensive experience in dealer networks with major brands in the construction and mining sectors, OEM and dealer networks, insurance, logistics, manufacturing and transportation. This experience has equipped me with a deep understanding of the unique challenges and demands of these industries, enabling me to develop tailored solutions that meet their specific needs. Through RNR, I am dedicated to driving innovation and excellence in the field of fleet management and roadside assistance, helping our clients achieve operational efficiency.With a diverse background in marketing, project management, operations, and customer/user experience (CX/UX), I bring a multifaceted approach to solving business challenges. My career spans various roles, including training and facilitation, academic research in business-to-business (B2B) markets, and speaking at industry conferences. My focus areas include: Business-to-Business (B2B) Relations, User Experience (UX), Customer Experience (CX), Start-up Strategy and Start-up Customer Experience (CX).My dedication to understanding and enhancing customer experiences is reflected in my published journal article, "Customer Experience, Satisfaction, and Loyalty in Business-to-Business Markets: Does the Chain Hold Across Customer Segments?" (Acta Commercii, Vol 20, No 1, 2020). Through my work, I aim to create value and foster growth, both for my company and for the broader industry.