• Designed and Implemented Quality Management System documentation library includingcreating naming convention, document templates, and permissions and file structure.• Produced, directed and created animated explainer video to give an overview of the QMSusing the following Adobe products: Adobe Photoshop, Adobe Illustrator, Adobe Premier Pro,Adobe Audition, Adobe After Effects• Worked with department heads and division heads to build out policies, processes, workinstructions and checklists for various company departments, detailing who, what, where,when, why and how company procedures are implemented and/or completed.• Streamlined contract management, storage and approval by creating and rolling out fivenew contracts modules in Zoho, including workflows, message templates, notifications andautomations.• Created overarching Business Applications plan to guide application updates and automationsover the next 3-5 years.

* Designed and created full group texting automation plan which was then implemented by co-partner* Introduced CRM functionality to increase effectiveness for small businesses such as tagging, customer notes and details* Designed TextP2P logo and created all marketing and branding materials* Wrote, recorded and created animated marketing explainer video* Wrote content, created images, designed and built out textp2p.com website

VP of Sales and Marketing for a start up company offering digital makeovers, sales funnels and the tools to make communicating with your customers and building relationships easy - person-2-person & short code text messaging, voice broadcasting, ringless voicemail, smart polling and email services.Responsible for company branding and marketing strategies for both Sage Marketing Pros and clients as well as customer relationship management and the growth and development of our sales team.

• Motivate & inspire women to gain confidence and energy through nutrition, exercise and mindset.• Managed team of 200+ coaches.• Created and implemented training systems to effectively teach goal setting and implementation of important actions to achieve physical and financial success.• Leadership training and personal development training for the team.• Successfully trained team how to effectively market themselves through Social media and personal branding.• Keynote Speaker at Regional Leadership Events.

• Publicized events, including designing promotional materials and creating and implementing online marketing strategies.• Successfully helped raise attendance from 40+ to over 1,000 people at events. • Emceed events with nationally known VIP speakers.

• Coach clients on social networking and marketing.• Design websites including content creation.• Image design, including business cards, advertising, logo design, etc.• Ghost write & review client blog articles.• Provide technical support, management, research and advice to small business web hosting companies. Also involved in marketing design and technical writing,

Past-President, Advisor and co-founder of the Michiana chapter of the Social Media Club.

• Create policies, processes and procedures for engaging and utilizing social media with both current and potential clients.• Advise and assist clients in developing a social media strategy, including performing an online presence audit, defining company branding and creating a social media posting plan, and develop ways to determine ROI for each campaign.• Implement social media techniques through channels like FaceBook, Twitter, LinkedIn and YouTube• Interact with outside Online Communities, Blogs, Message Boards, etc. to generate exposure, publicity and traffic.• Coordinate a social media team to create blog posts and participate in overall social media strategy and development.• Create content strategy with editorial calendar• Write (and ghost write) company blog articles for http://pinnacleofindiana.com/blog• Ongoing research on social media strategies, tools and trends.• Integrate online social media efforts with offline marketing.

• Coach clients on social networking, including reviewing blog articles, coaching on use of Twitter, LinkedIn and other social network sites.• Design and brand social networking sites for clients.• Assisted with transition leading up to and after sale of web hosting business, including transition of registrar clients, moving domains to another Linux server environment.• Researched and set up WHMCS; moved client and domain information onto WHMCS, integrating WHMCS and domains on the cPanel server.• Designed websites using Adobe Photoshop and Macromedia Dreamweaver; created PHP mail script; work with high-need clients in need of special attention.• Helped implement a Google Adwords marketing campaign.• Performed daily tasks including: answering help desk questions; quality control – reviewed all technician communication, communicated with angry and frustrated clients to resolve issues and re-establish a positive customer relationship; oversaw billing, collections and domain name renewals; Worked on Linux command-line support in conjunction with cPanel, WHM, and Alabanza Control Panels.• Researched and implemented new products and partnerships for company from start to finish, including contacting the companies, signing contracts, coordinating installation.• Wrote knowledge base articles for both tech support company and clients’ use, in addition to reviewing, making necessary changes, and sending client announcements in both html and text format; update technical information on company website.• Reviewed web hosting packages and advising changes in amount of bandwidth, space, and email boxes being offered, and what to charge clients for various types of overage.• Wrote bash script, setup cron jobs to monitor server and restart programs, basic server monitoring.• Orchestrated setup and implementation of third-party backups including calculating disk space needs for the backup server.

Consulted with Navisite on various Linux server administration projects. Private contract - details provided upon request.

Level 3 Linux Technician taking care of higher level server support requests, worked emergency support, trained other departments, wrote knowledge base articles.

Worked as a Level 2 Support Technician, Wrote Knowledge Base Articles, Trained customers and employees, Gave TOI (Transfer of Information) presentations, Worked emergency support.

Resolved high-level Linux Server support requests, Wrote Knowledge Base Articles, Trained Alabanza customers and employees, Gave TOI (Transfer of Information) presentations, Travel to Baltimore to train Alabanza’s sister company, Hosting Ventures, Worked Level 2 Emergency.