Michelle Holdsworth Email & Phone Number

New South Wales, Australia

Qualified teacher in hatha and vinyasa yoga, suitable for beginners. Intuitive Balinese Massage is a form of relaxation massage using a variety of massage techniques with oil. Get ready to be pampered.

New South Wales, Australia

Mascot, Nsw, Australia

Wyong, Nsw, Australia

Wyong

Sydney, Australia

Assisting the Senior Yoga Teachers on YTT 200hrs RYS. Mentoring, supporting & teaching yoga teacher trainees through their course.

Otford, New South Wales, Australia

Palm Cove, Qld

Southbank

• Managing all aspects of daily operations of the hotel• Yield and Revenue Management• Guest relations, complaint handling & responding to feedback through booking channels and social media sites• Recruitment, training, staff development & engagement• Analysis of the P&L and actively implementing cost control measures• End of Month reporting and Account Finalisation • OH&S compliance• Communicating effectively with key stakeholders including Residents, Tenants &… Show more • Managing all aspects of daily operations of the hotel• Yield and Revenue Management• Guest relations, complaint handling & responding to feedback through booking channels and social media sites• Recruitment, training, staff development & engagement• Analysis of the P&L and actively implementing cost control measures• End of Month reporting and Account Finalisation • OH&S compliance• Communicating effectively with key stakeholders including Residents, Tenants & Strata Body CorporateAchievements to note:• Responsible for the pre-opening set up and operations of the Front Office, Reservations and Housekeeping departments for 3 properties: Imagine Marco, Melbourne (2016), Imagine Drift, Palm Cove (2017) and Imagine Lighthouse, Melbourne (2018) Show less

Crown Metropol Hotel, Melbourne

• Managing daily operations of the hotel, including Front Office, Bell Desk, Housekeeping, Maintenance, ISIKA Day Spa, Mr Hive Kitchen & Bar (incorporating Room Service), & Skybar 28.• Conducting daily briefings for front line staff, ensuring engagement and motivation to perform well both in quality customer service and maximising revenue through upselling strategies and yield management.• Monitoring Quality Assurance throughout all areas of the hotel and reporting back to Department… Show more • Managing daily operations of the hotel, including Front Office, Bell Desk, Housekeeping, Maintenance, ISIKA Day Spa, Mr Hive Kitchen & Bar (incorporating Room Service), & Skybar 28.• Conducting daily briefings for front line staff, ensuring engagement and motivation to perform well both in quality customer service and maximising revenue through upselling strategies and yield management.• Monitoring Quality Assurance throughout all areas of the hotel and reporting back to Department Heads • Ensuring staff compliance with ESOS (Exceptional Standards, Outstanding Service)• Overseeing Front Office Operations, including mentoring, training and development of the Front Office Supervisors & Higher Duty Supervisors• Involved in the recruitment process for Front Office Staff• High involvement in OHS awareness and reporting• Raising and reconciling invoices related to Front Office and Concierge operations, managing departmental budgets, analysing and sharing P&L results in a timely manner with both Front Office Supervisors and Bell Captains• Reviewing and responding to guest feedback on a daily basis, including the management and handing of guest complaints, ensuring guest satisfaction in problem resolution• Consistency and timeliness in reviewing and updating of Workplace Instructions• Lead trainer for the Duty Manager Higher Duty training program Show less

• Administration and coordination of the training and development of approximately 7000 staff (Full time to Casual) across 5 hotels (Melbourne & Perth), and all Food and Beverage and Crown Retail staff.• Development and design of 2016 Crown Resorts Management Trainee Program and was heavily involved in the recruitment and on-boarding process• Data entry of training, preparation training reports, collating & analysing data, communicating outcomes with stakeholders, including presenting… Show more • Administration and coordination of the training and development of approximately 7000 staff (Full time to Casual) across 5 hotels (Melbourne & Perth), and all Food and Beverage and Crown Retail staff.• Development and design of 2016 Crown Resorts Management Trainee Program and was heavily involved in the recruitment and on-boarding process• Data entry of training, preparation training reports, collating & analysing data, communicating outcomes with stakeholders, including presenting at Monthly Senior Management meetings• Responsible for updating and maintaining Crown Melbourne’s RSA register• Enrolling new staff into induction training and coordinating on-boarding processes • Development and delivery of Crown Resorts customer service program (ESOS) for Crown Hotels (Melbourne & Perth) in line with Forbes 5 star training standards• Maintaining the Culinarium’s website, social media and updating the internal intranet Show less

Crown Promenade Hotel, Perth

• Managing daily operations with in Front Desk and Concierge/Bell Desk• Conducting daily briefings for front line staff, ensuring engagement and motivation to perform well both in quality customer service and maximising revenue through upselling strategies and yield management• Development, implementation and training of brand standards, customer service strategies and workplace instructions• Building and managing personal development plans for all front line staff• Raising and… Show more • Managing daily operations with in Front Desk and Concierge/Bell Desk• Conducting daily briefings for front line staff, ensuring engagement and motivation to perform well both in quality customer service and maximising revenue through upselling strategies and yield management• Development, implementation and training of brand standards, customer service strategies and workplace instructions• Building and managing personal development plans for all front line staff• Raising and reconciling invoices, managing departmental budgets, and accountable for the P&L results for each department• Networking and actively working towards developing and maintaining relationships within different departments including HR, Housekeeping, Group Reservations, Engineering, Crown Metropol, Customer Contact Centre and IT• Developing training plans and a cohesive on-boarding program for new staff • Ensuring all areas are OH&S compliant Achievements to note:• Development and execution of training FCS Voicemail and Winsuite for Crown Promenade, Crown Metropol and Customer Contact Centre staff• Achieving a Top 10 position in Tripadvisor from starting stance of 46 within 6 months• Assisted in the rebranding of Holiday Inn Burswood to Crown Promenade Perth Show less

Crown Metropol Hotel, Melbourne

Achievements to note:• Was chosen to be one of 12 trainers to roll out “Ignite the Thrill” customer service incentive – training over 5000 employees over an 8 week period• Championed the Signature Club roll out over the three Crown Hotels

Crown Hotels, Melbourne

Yoga Teacher Training/Yoga Therapy, 200Hr Rys Teacher Training

Intuitive Balinese Massage

Certificate Iv In Property Services

Certificate Iv In Front Line Management

Diploma Of Leadership & Management

Bachelor Of Business, Hospitality Management

Advanced Diploma Of Hospitality Management, Hospitality Management

Reiki Level 1, Level 1

Yin Yoga Teacher Training, Yoga Teacher Training/Yoga Therapy, 20Hr Ytt

Reiki Ii, Level 2

Certified Moonologer

Moonology is understanding and working with the cycles of the moon and it’s phases in relation to how they effect our moods, health.