• Experience: Salesforce Developer, Business Analyst• Industry: Energy & Utilities• Key tasks: - Salesforce configuration (users, roles, profiles, permission sets, and permission set groups) - Manage Salesforce objects, fields, record types, page layouts assignment - Customise intuitive Salesforce dashboards and reports for data visualisation and analysis - Document technical & non-technical requirements, key decisions, and assumptions and translate them into feasible solutions

• Experience: Salesforce Developer, Salesforce Functional Consultant, Salesforce Tester• Industry: Energy & Utilities, Financial Services• Key tasks: - Customise Lightning Experience to provide suitable user experience - Design custom Salesforce dashboard and reporting to visually present business data in real time - Manage Salesforce objects, fields, page layout, and record types - Manage users, profiles, and permission sets - Configure and set-up Salesforce desktop and mobile app - Perform system, functional, unit, regression testing on processes and business rules - Produce test cases and test evidence documents

• Assisted prospective students with program information and submitting an application.• Assisted current students with enrolment, special consideration, credit, transfer, leaves, academic transcript, and graduation advice.• Helped students understand their fees (what, when, and how to pay).• Received a Federation Advantage Thinkers Silver Award.

• Staffed the ASK service - respond to ASK queries and make referrals to university support services.• Represented the ASK Service and university in a professional manner.• Assisted students with their academic and study skills enquiries.

• Courses: Understanding the Digital Revolution, Networking and Security.• Engaged with students on course content and study skills.• Created interactive study sessions with various learning activities.• Modelled professional behaviour to students and staff.• Received a Federation Advantage Leaders Silver Award.

• Winner of the 2020 Superstar Customer Experience Assistant Awards of Wendouree Set.• Managed customers’ registration process.• Upsold products to the customers.• Assisted families and children with their photography experience.• Managed customers' payments.

• Assisted first-year students transitioning to university life.• Developed interesting activities to enhance the students’ engagement.• Represented the school in a good manner by showing professional behaviour to students. • Handled students’ general issues.