• Collaborate with our sales team to determine the client’s hiring needs• Help develop a strategy to identify niche-skilled candidates that meet expectations• Full Cycle Recruiting - Qualify candidates through an intensive internal interview process before presenting candidates to external clients. This includes phone, in-person, and virtual interviews• Assess applicants' knowledge, skills, and experience to best suit open positions• Provide resume coaching, mock interviewing, job offer assistance, and interview feedback to candidates• Handle a variety of activities daily, as well as the challenge of new problems and new ventures• Provide extensive onboarding and post-placement support to create raving fans in our consultants throughout the duration of their project assignments with our clients• Consistently hit weekly metric goals of phone calls, interviews, and placements• Contract negotiation that includes responsibilities, duration, and compensation

· Audited and scored calls to provide appropriate coaching and feedback to the sales team. · Developed and implemented new procedures and protocols · Work cross-functionally with other departments to ensure organizational objectives are met. · Data Entry and Analysis; collected training data on the inside sales team and created weekly insight reports to the marketing team and VP of Operations. · Managed a project whose purpose was to drive move-in conversion metrics to memory care senior living communities.

· Professionally handled incoming client requests via phone, ensuring that issues are resolved both promptly and thoroughly. · Provided quality support in the areas of handling questions, troubleshooting, and account assistance. · Worked cross-functionally with other departments as a client advocate to ensure resolution.

• Data Entry; inputting invoice information from all 15 WSU Dining Services location into Food Management Systems (CBORD) and balancing to the invoice• Clerical tasks; copying and filing invoice receipts, accurately and efficiently converting financial statements into a digitized form for processing• Special Data Entry Projects; market item editing, market item creation, market item returns

• Customer service; responding to inquiries at the desk and responding to telephone inquiries• Clerical tasks; typed documents such as correspondence, drafts, memos, and emails, and prepared engaging bulletin board displays in the office• Mail; sorted and distributed mail to office staff, delivered mail to various departments around campus

• Ambassador; ushered new class of 4,500 students, building student to student relationships, maintained professional relationship with staff and students, ensured confidential environment• Facilitator; presented academic workshops, led student activities and icebreakers, conducted multiple campus tours with groups of 30 – 50 students• Training; trained new group of counselors to ensure their attention to detail and adherence to orientation policies