Michelle Ingram Email & Phone Number

Stowe, Vermont, United States

Vermont

Art Teacher at Lowell Graded School and Troy Elementary School

Winooski, VT

• Supervisor of Tier 2 support team (7 team members) who manages e-commerce store setup and maintenance as well as the weekly ad, product and pricing content for all Retailers’ sites.
• Act as direct liaison between the Content Team and other internal teams such as Tier 1 Customer Support, Account Management, Sustaining Engineering and Systems.
• Create, deploy and manage Key Performance Indicator Reports (KPIs) related to support tickets, Content Team processes, Consumer Packaged Good (CPG) companies, and Retailer data.
• Responsible for crisis management related to data the Content Team manages.
• Improve technical documentation and put process improvements in place to improve team efficiency.
• Serve as technical resource across Operations and other MyWebGrocer teams.

• Planned and executed manual testing of product feature enhancements and bug fixes of web-based software.
• Analyzed use cases to create manual and automated tests that cover a broad profile of client configurations.
• Created reports and communicated risks and concerns to project stakeholders.
• Documented and communicated issues and risks throughout the development process.
• Automated sanity tests using Robot Framework.

Winooski, VT

• Managed the MWG product database (1.6 million records) and developed new operational procedures.
• Served as technical subject matter expert across MyWebGrocer company.
• Created, deployed and managed reports for CPG and Retailer data using SSMS and SSIS.
• Managed workflow of product implementations to ensure data accuracy and continuity among Retailer’s e-commerce stores.
• Performed store setup and maintenance while working closely with implementations team.
• Created and maintained products in the MyWebGrocer SaaS, hybrid and Enterprise License Management (ELM) product databases.

Winooski, VT

• Supported MyWebGrocer Retail Clients by responding to reported incidents and requests, troubleshooting and driving toward problem resolution.
• Required critical thinking and problem-solving skills along with excellent verbal and written communication with both internal departments and external clients.
• Worked successfully with other departments in the company to troubleshoot issues, knowledge share and improve MyWebGrocer product offerings.

North Ferrisburgh, VT

• Designed books, calendars, and catalogs for Artist Rod MacIver’s art and writing.
• Developed and managed e-commerce/showcase website.
• Established social media sites for company.
• Managed office logistics, various design projects and oversaw marketing strategies.

Bachelor Of Science (Bs), Graphic Design

Associate Of Science (As), Interactive Digital Media