Michelle Irvine Email & Phone Number

Newstead, Queensland, Au

Newstead, Queensland, Au

Senior Project Manager Operations & Technology Client On-boarding, Digital Solutions, Transformation, Continuous Improvement, Process Improvement.

Eagle Farm, Queensland, Au

Business Analyst / Project Manager (inital 6 month contract) to deliver Digital CRM Develop & present Project Charter, Concept Brief & Business Case for Oracle CRM & Customer Portal Cloud solution post workshops with Executive Leaders & Business SME's Conducted VOC sessions to understand Customer ExperienceRACI analysis & extensive stakeholder management across all levels of the business Waterfall/Agile approach to manage multiple vendor integrations across multiple locations & timezonesMicrosoft Project suite of tools used to document, control & monitor project phases, resources, tasks, schedules, risks, issues, dependencies, BPMN, System design modelling & capability modelling. Communications & Change Management Strategy & Plan

Toronto, Ontario, Ca

Migration of legacy Fleet system to new BYNX system. Delivered Anti Money Laundering & Multiple Third Party Vendor Reporting functional specifications, workshops with IT and key business impacted areas, through to testing.

Norwalk, Ct, Us

Some Key Projects delivered ranging from Regulatory, New Product Initiative, Latest Technology Solutions, Process re-engineering to people development. Using a range of methodologies:Securitisation & Big Data Project: Credit Cards, Motor Vehicle & Personal Loans data mapping documentation used to translate the AS IS for the TO BE state.Regulatory, Compliance & Big Data Project: Comprehensive Credit Reporting for Positive Credit Reporting Bodies Bureau's-Delivery of Functional Specifications relating to positive bureau data elements being received, stored & operationalised into Business Risk strategies & Collections.-Lead & delivered Data Cleanse review & or updates over 500,000Responsible Lending & Data Project: Household Expenditure Measures (HEM) System Upgrade & Data Migration: Credit Card Application System & interfacing systems upgraded to Activate SQL application that includes flexible, easy to change workflow tools, automation, capability to connect to almost any interface or third party provided data to further improve the credit decision, strategic and flexible reporting options.New System: Requirements Methodology solution Project Management Office from DOORS, ReqPro to final roll out of BluePrint solution. Regulatory, Compliance & Data Project: Anti Money Laundering New Product Initiative: Dual Credit Card and Retail Finance functionality within VisionPlus 8.23System Upgrade & Regulatory: Electronic Document & Records Management solutin for al manually faxed or received documentation required to be stored due to regulatory requirmeents. LEAN: Retail merchants & New Application workshops to reduce time to settle, number of error rates on applicaion form, number of required fields on an application form, time to resolve non-compliant documentation, pre-qualifiers for retailers reduced & automated.

Norwalk, Ct, Us

New System Upgrade: Retail Finance Cards systems & processes upgraded to online, automated & streamlined processes. -Improved customer & merchant experice, reduced time to pay merchants & card/account access for customer.-Operationally introducing this aligned multiple products and procedures across the -High reduction in human error rate due to online solution.-Manual tasks were automated which directly impacted the rate of declined customers.

Norwalk, Ct, Us

Australia and New Zeland Consumer Collections reporting analyst for big data.

Norwalk, Ct, Us

Retail Merchant Services Accounts team member permanent.New Accounts Lending Officer secondment.Retail Merchant Services Compliance Officer secondment.Motor Vehicle Compliance & Payments secondment.Backend compliance & invoicing team member secondment.Team Leader secondment.

Norwalk, Ct, Us

Acquisition Project: Front End & data quality tester for Cards Merchant Banking system Australia and assisted with New Zealand. - Front End tester for Cards New Application Process & Account Management systems. - Assisted with Operationalising new Procedures and Processes. Subject Matters Expert of new VisionPlus 2.56 system and Cardpac.

Retail Merchant Services Accounts team member permanent.New Accounts Lending Officer secondment.Retail Merchant Services Compliance Officer secondment.Motor Vehicle Compliance & Payments secondment.Backend compliance & invoicing team member secondment.Team Leader secondment.

Accounts Payable Manager for food distribution company. Managed & reconciled over 100+ client accounts.

All office duties: Payroll, invoicing, debt collecting, banking, correspondence, customer service, assembling engineering display manuals etc.

Office Administration Level 4

Education record