Michelle Jacques, Mba, Sphr, Cec Email & Phone Number

Providence, Ri, Us

New York, New York, Us

Led global HR teams across United States, Dominican Republic, Europe, and South and East Africa. Worked with executive leadership teams as trusted advisor and strategic partner in corporate, strategic sourcing operations, quality assurance, diamond supply, and jewelry manufacturing with focus on talent strategy, workforce and organizational management, program delivery, and diversity and inclusion.Directed design and implementation of workforce transformation initiative for craftspeople.Created agile workforce across multiple locations and workstreams, standardizing criteria for hiring, training, development, compensation, and career pathing.Achieved growth in headcount and capabilities to meet demand targets by spearheading hiring and upskilling of critical talent across manufacturing.Established inaugural summer internship and registered bench jeweler apprentice programs in NY and RI in support of diversity goals, expanding community relations, and long-term business growth.Designed D&I action plan for executive leadership with focus on talent, culture, and brand, resulting in building management capabilities for hiring and promoting diverse talent, fostering inclusive workplace culture, and being recognized as inclusive luxury brand.Previous role:Manager, Human Resources (2015-2019)

Boston, Massachusetts, Us

Provided strategic HR advice and consultation to executive leaders in highly regulated and rapidly changing global financial services organization to drive business strategy. Oversaw divestment of non-core business units, managing due diligence activities across HR Centers of Excellence.Delivered new competency behavior model, role charters, and development pathways, building robust talent pipeline and cultivating future leaders.Designed and implemented diversity programs, creating a more inclusive and effective workforce.Managed organizational redesign initiatives, resulting in offshoring, workforce reductions, and reengineering efforts that realized cost savings and increased customer satisfaction.

Delivered impactful HR solutions in support of business strategies related to talent management, succession planning, workforce planning, organizational design, change management, employee relations, engagement, and compensation and benefits. Led change initiatives by effectively collaborating with business leaders and HR Centers of Excellence to drive execution and align with organizational values.Created new business model to centralize sales and service support for division, integrating 8 separate functions and 200+ employees, earning HR Excel Silver Award by executives for successful implementation that was key to execution of business strategies.Managed consolidation and integration of several business units, achieving $5MM in cost savings through workforce reductions while increasing efficiencies and mitigating risk and legal exposure.Developed and implemented talent management solutions to attract, develop, and retain top talent, overseeing talent reviews and succession planning with executive leadership teams that strengthened leadership capabilities.Designed and facilitated division-wide leadership development program with 50+ participants, fostering future leaders.Achieved 24% increase in employee engagement scores by partnering with executive leaders to develop and execute an action plan, reducing turnover 15%.Executed $4MM in market adjustments for 30% of retail employees, enhancing pay equity.Previous roles:Assistant Vice President, HR Group Manager (2006 - 2009)Senior HR Generalist (2005 - 2006)

Master Of Business Administration (Mba), Finance And International Business Management

Bachelor Of Science (Bs), Management