Michelle Jay Feliciano
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Michelle Jay Feliciano Email & Phone Number

Associate Manager in Wells Fargo Philippines at SEPHORA
Location: Metro Manila, National Capital Region, Philippines 10 work roles 1 school
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Current company
Role
Associate Manager in Wells Fargo Philippines
Location
Metro Manila, National Capital Region, Philippines
Company size

Who is Michelle Jay Feliciano? Overview

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Quick answer

Michelle Jay Feliciano is listed as Associate Manager in Wells Fargo Philippines at SEPHORA, a company with 25577 employees, based in Metro Manila, National Capital Region, Philippines. AeroLeads shows a matched LinkedIn profile for Michelle Jay Feliciano.

Michelle Jay Feliciano previously worked as Stage leader at Sephora and Associate Manager at Wells Fargo. Michelle Jay Feliciano holds Bachelor Of Business Administration - Bba, Business Management from De La Salle University.

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Email format at SEPHORA

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SEPHORA

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Profile bio

About Michelle Jay Feliciano

Sales and Customer Service Manager with over 10 years experience in the BPO industry functioning in multiple support roles.Proven track record of excellence in improving key metrics through coaching and performance management.

Current workplace

Michelle Jay Feliciano's current company

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SEPHORA
Sephora
Associate Manager in Wells Fargo Philippines
france, aquitaine, france
Website
Employees
25577
AeroLeads page
10 roles

Michelle Jay Feliciano work experience

A career timeline built from the work history available for this profile.

Stage Leader

Current

Ottawa, Ontario, Canada

Nov 2023 - Present

Associate Manager

Philippines

May 2021 - Feb 2024

Team Manager

Nov 2018 - May 2021

B2B Sales Manager

NCR - National Capital Region, Philippines

Managed a team of 19 employees making outbound B2B calls. Was responsibility for:- Sales performance metrics- Coaching- Rewards & recognition- TrainingAlso supported Operations Director with the development and implementation of programmes for R&R and Training, as well as data analysis.

Nov 2017 - Mar 2018

Team Manager

Philippines

Managed a team of 20 employees, with responsibility for:- Sales performance metrics- Coaching- Rewards & recognition- TrainingAlso supported Operations Manager with the analysis, development, and implementation of programmes for Staffing, Scheduling, Training, and R&R.

Sep 2015 - Oct 2017

Subject Matter Expert

NCR - National Capital Region, Philippines

Supported a team of 20 agents along with the Team Manager, with responsibility for:- Coaching & feedback- Knowledge transfer- Handling escalated calls

Feb 2015 - Aug 2015

Customer Service Representative

NCR - National Capital Region, Philippines

Handled customer queries by phone, resolving issues including:- Billing- Troubleshooting- General service support

Dec 2014 - Feb 2015

Membership Consultant

Singapore

- Generated client leads and converted these leads into paying customers.- Ensured all members had a clear understanding of membership cost, features and benefits.

May 2011 - Aug 2013

Supervisor

Convergys

NCR - National Capital Region, Philippines

Managed a team of 15-20 employees, with responsibility for:- Sales performance metrics- Coaching- Rewards & recognition- Training

Aug 2008 - Dec 2010

Back Office Employee

Convergys

NCR - National Capital Region, Philippines

- Analyzed and processed refund requests.- Conducted audits and cancelled invalid refund requests.- Resolved escalated billing issues.

Nov 2005 - Aug 2008
Team & coworkers

Colleagues at SEPHORA

Other employees you can reach at sephora.com. View company contacts for 25577 employees →

1 education record

Michelle Jay Feliciano education

  • De La Salle University
    De La Salle University
    Business Management
FAQ

Frequently asked questions about Michelle Jay Feliciano

Quick answers generated from the profile data available on this page.

What company does Michelle Jay Feliciano work for?

Michelle Jay Feliciano works for SEPHORA.

What is Michelle Jay Feliciano's role at SEPHORA?

Michelle Jay Feliciano is listed as Associate Manager in Wells Fargo Philippines at SEPHORA.

Where is Michelle Jay Feliciano based?

Michelle Jay Feliciano is based in Metro Manila, National Capital Region, Philippines while working with SEPHORA.

What companies has Michelle Jay Feliciano worked for?

Michelle Jay Feliciano has worked for Sephora, Wells Fargo, Iqor, Full Potential Solutions, and Ibex.

Who are Michelle Jay Feliciano's colleagues at SEPHORA?

Michelle Jay Feliciano's colleagues at SEPHORA include Esmeralda Torres, Eva London, Alyssa Vincent, Kimberly Hatcher, and Destiny Banks.

How can I contact Michelle Jay Feliciano?

You can use AeroLeads to view verified contact signals for Michelle Jay Feliciano at SEPHORA, including work email, phone, and LinkedIn data when available.

What schools did Michelle Jay Feliciano attend?

Michelle Jay Feliciano holds Bachelor Of Business Administration - Bba, Business Management from De La Salle University.

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