Michelle Willard Email & Phone Number

Richmond, Va, Us

Mclean, Va, Us

Mclean, Va, Us

Partnered with Tech and Design to lead product strategy across multiple HR Technologies forthe HR Organization (1000+ associates).Strategic Achievements:-Led Unified Associate Experience Strategy, delivering an innovative MVP solution thatserved as an experience solution for multiple Enterprise Organizations.-Led strategic vision for People Analytics Business Insights Platform-Led a dynamic team of product managers and process improvement specialists indeveloping and executing Robotics Process Automation Strategy -Spearhead strategic planning and execution of product roadmaps, ensuring alignmentwith organizational goals and customer needs.-Drove cross-functional collaboration by working closely with engineering, design, data,and customer support teams to achieve product success-Established and maintained key performance indicators (KPIs) such as NPS, systemuptime and associate efficiency to measure product and process performance.Enterprise Impact:-Influenced HRIS strategy, negotiating needs with suppliers for enhanced experiences.-Drove Salesforce Product Leadership, defining platform strategy and driving sharedgoals through cross-functional partnerships.-Led Product Evolution initiatives

Mclean, Va, Us

Partnered with HR Tech to lead product strategy across multiple HR Technologies for the HR Organization (1000+ associates). AUTOMATION STRATEGY -Implemented Robotics Process Automation Strategy-Led Technology upskilling-Built ROI calculation model to drive measured prioritization-Development of a process engineering team that leads automation exploration-15,000+ manual work hours savedUNIFIED ASSOCIATE EXPERIENCE STRATEGY-Built associate experience strategy driven by human centered research across the associate population-Built partnerships across the Enterprise to influence a unified approach to associate experience efforts SALESFORCE PRODUCT STRATEGY-Leveraged human centered methods (JTBD) to assess effectiveness of current platform -Developed OKRs to drive shared goals across product and tech-Led product owners responsible for technology partnership and deliveryPRODUCT EVOLUTION LEADERSHIP-Led cross functional team of product peers to identify product pain points in a maturing organization-Developed multi-year strategy to build structure into product organization-Delivered structured approach for product role alignment and hiring-Implemented product roles and responsibilities requirements for the organization

Winchester, Va, Us

Advisory Board Member of the Shenandoah University Transformative Leadership Certificate Program

San Francisco, Ca, Us

Mclean, Va, Us

Mclean, Va, Us

Directed product strategy for Digital Messaging - Email & SMS.Led the product management team in developing and launching a new digital messaging platform that delivers over 1 billion messages annually resulting in improved performance, increased visibility into and control over delivery speed and inbox placement.Conducted market research to identify emerging trends and competitive opportunities, informing product strategy and development.Leveraged agile methodologies to improve product development processes, resulting in faster time-to-market and increased team efficiency.Strategic Leadership:Deliverability and Email Authentication- Set the Enterprise strategy for messaging deliverability and email authentication (DMARC) by assessing industry changes and best practices. Led work that enabled us to be the 2nd top bank to implement DMARC controls. Email Innovation- Identify and deliver new email capabilities to our business customers. Leverage industry research and vendor engagement to identify opportunities. Engage business partners to share new capability opportunities. Drive results and successes by engaging teams across multiple organizations to appropriately vet out solid infrastructure and process support. Facilitate discussions to help cross-functional teams identify risks and mitigation activities for successful rollout.

Mclean, Va, Us

Operational Efficiency ImprovementDrove continuous improvement through twice yearly hack the process events to drive excitement and creative thinking around process improvement activities Led process improvement projects that reduced cycle time and increased efficiency of operational teams Developed daily monitoring of process outputs and implemented proactive controls to identify issues Process Standardization and Risk MitigationDrove development of audit-ready documentation of processes across multiple Enterprise operational and product teams that included FMEA Risk Assessments with mitigation plans, swimlanes to create cross organizational clarity on process and technology flow, success metrics to clearly define desired outcomes. Led product & technology teams through risk assessments responsible for identifying control & measurement solutionsOwned execution of internal audit process for all business critical processesEmployee Engagement and DevelopmentFacilitated internal Business Process Management training classesCoached 30+ candidates through to BPM and Lean CertificationsIdentified and sponsored team members for development training and certifications