Michelle Klabunde Email & Phone Number

Jackson, Mississippi, United States

Mississippi, United States

Brandon, Mississippi, United States

Prepare and send customer invoices accurately and timely.Monitor and follow up on outstanding accounts receivable.Coordinate with sales and customer service teams to resolve billing issues.Maintain accurate records of accounts payable transactions.Oversee general office operations and ensure smooth daily functioning.Manage office supplies inventory and procurement.Organize and schedule meetings, appointments, and events.Handle incoming and outgoing correspondence and communications.Administer employee onboarding and orientation programs.Manage employee records, including timekeeping, benefits enrollment, and payroll information.Maintain inventory of parts and supplies, ensuring adequate stock levels.Process parts orders and coordinate deliveries.Handle returns, warranties, and core exchanges.Collaborate with service department to fulfill parts requirements for repairs.Support service department in scheduling appointments and dispatching technicians.Monitor service job progress and ensure timely completion.Address customer inquiries and resolve service-related issues.Collaborate with sales department and vendors to create accurate quoting for installation/repair and distribute to customers.

Richland, Ms

Managed comprehensive parts inventory to ensure availability of common-use items and specialty parts.Directed hiring, training, and supervision of parts department staff.Ordered warranty-compliant specialty parts and coordinated monthly inventory reports for company-wide analysis.Procured backordered and hard-to-find items for shops during high-demand periods.Facilitated communication between technicians, drivers, and road service for efficient part delivery.Administered inventory transfers and conducted biannual audits to maintain accuracy within a 5% discrepancy limit.Collaborated with communications and dispatch teams to ensure proper truck tracking systems operation.Demonstrated proficiency with TMT, Daimler, NapaProLink, Omnitracs, Cetaris, Platform Science, and TransitWare systems.Cultivated vendor relationships and managed decal production and ordering.Troubleshot and resolved communication system issues and maintained national account relationships.Generated repair estimates and utilized reporting tools for maintenance oversight.Conducted daily inventory cycle counts and managed returns, cores, and exchanges to meet management targets.Adhered to inventory cost guidelines and warranty part retention policies.

Richland, Mississippi

Previous duties in addition to:Managed invoice processing and parts charging.Handled general administrative and clerical duties including email management and report generation.Posted employee time for multiple shop locations.Managed mail distribution and submission of stock orders.Ensured timely closure of repair orders and accuracy of driver information in lease purchase program.Provided support to drivers by addressing inquiries related to repairs and lease purchases

Managed general administrative and clerical tasks such as email correspondence and report preparation.Oversaw employee timekeeping for the shop.Ensured prompt closure of repair orders.Verified accuracy of driver information in the lease purchase program.Provided knowledgeable assistance to drivers regarding repairs, lease purchases, and related inquiries.

Works From Home

I managed all recruiting resources and reports remotely via reports created by both the company and myself.

Jackson, Mississippi Area

I managed various office responsibilities beyond typical secretarial duties. My primary focuses involved overseeing licensing procedures for the Agency and supporting agents to ensure their success.Specifically, I handled the enrollment of new hires in licensing courses, assisted with the licensing process, guided them through license applications, and managed all related paperwork, such as background reports and contracts, to facilitate their appointment with the company. These tasks were executed in compliance with guidelines from the Mississippi Department of Insurance and AIL's licensing and contracting entities.Additionally, I oversaw overall office management, including administrative performance, data analysis and reporting, resource management, lead generation, business quality, customer retention, human resources, and recruitment efforts.