Michelle (Huber) Majors Email & Phone Number

Muskogee, OK, US

Tulsa, Oklahoma Area

I have been a powerful facilitator of high impact training and customer care integration for over 15 years. Using skills learned from industry leaders, I have helped hundreds of people and Fortune 500 teams build championship cultures, increase productivity, and dramatically increase revenue for the organizations I've partnered with. In this role, I work.

Oklahoma

• Customer Service Manager of America's Largest Offshore Vehicle Lighting Manufacturer.Direct and coordinate 7 customer service team members to ensure delivery of excellent support on each interaction to achieve customer.
• Plan, assign and direct daily operations of customer service department.
• Create and manage reports to measure and track department productivity and workload to understand trends and redirect tasks or initiate cross-training as needed.
• Implement and maintain the documentation of all work-related processes to improve understanding and functionality of the team.
• Lead cross-training initiative to ensure that service levels are met or exceeded during times of absences or vacations.
• Introduction of several process improvements and cost-savings initiatives to improve productivity, quality and overall costs.

Tulsa, Oklahoma Area

Recruited to direct team of 22 leaders supporting 140 front line service and support employees in high volume contact centers across the United States and a $5M operating budget. Led quality improvement initiatives. Served as liaison between United Stationers and ORS Nasco. Decreased turnover of department by 23% by creating a new training, up-selling and.

Scottsdale, AZ

Managed all aspects of world-wide customer support for The Rich Dad series of books and educational products and launched the transition of all support to 3rd party company and ensured satisfaction using that program. Worked with best-selling authors and public speakers Robert Kiyosaki, Sharon Lechter and Blair Singer, sharpening financial acumen and.

Aa, Business Management (In Progress), Business And Leadership Development

The Landmark Forum Programs