Michelle Doan, Acc Email & Phone Number

Greater New York City Area

Washington D.C. Metro Area

Washington D.C. Metro Area

College Park, Md

Develop course curriculum and hands-on workshops to provide undergraduate business students with an overview on job search skills critical to obtaining internships and full-time positions.Achievements: 2017 Distinguished Faculty award

Washington D.C. Metro Area

Manage corporate learning and professional development programs for over 3000 employees. Key areas of focus include:--Learning Strategy Design and Management: Serve as learning strategy consultant and instructional designer to human resources team and business leaders in order to drive talent strategy; assess and analyze employee engagement and other talent trends to deliver timely and effective learning solutions. Create annual strategy for corporate University and e-learning programs.--Curriculum Design and Faculty: Apply adult learning theory to design and teach effective courses on leadership, management, professional development, and other topics. Invest in leadership development by designing and facilitating high-potential leadership workshops and annual retreats.--New Hire Orientation: Create, manage, and facilitate orientation program for new employees. Successfully onboarded over 500 employees in 2017.Achievements: Selected for inaugural Leaders of Color cohort

Washington D.C. Metro Area

--Recruiting/Staffing: Proactively plan for hiring needs to ensure proper staffing; recruit, interview, and hire talented professional-level employees; assist in ongoing recruitment of local talent to develop pipeline of candidates.--Strategic Business Development Partnership: Serve as a consultant to senior-level management on human resources-related issues; assess and analyze trends to deliver integrated solutions on staffing, training, and promotions; provide recommendations on employee development, performance management, and succession planning.--Employee Relations: Act as lead investigator on all employee relations issues; assist managers in collective bargaining agreement negotiations with labor unions; help to mitigate the firm’s legal risk by providing training and counsel.Achievements: Successfully created and implemented formal annual succession planning process in 2014 for property management division.Utilized succession planning process and outside vendor to create and implement accelerated leadership development program for high performing leaders in 2015. Successfully integrated 20 professionals through Southern Virginia acquisition.Unionized employees in single location successfully decertified union, recognizing firm’s strong leadership and processes.

--Human Resources Management: Recruiting, interviewing, succession planning, onboarding and training for Baltimore metro market; employee relations and performance management for individual store--Financial Profitability: Lead team of 200 employees, including 8 direct salaried reports to attain maximum profits, sales, return on investment, and market share; nominated as District Forecasting Captain – analyze annual sales reports for Baltimore metro market and recommend individual store sales forecasts for upcoming year--Store Management: Uphold the quality and productivity of all teams; direct all merchandising, operational and personnel functionsAchievements: Awarded 2013 STL Rookie of the Year (given to STL less than one year in position with highest leadership potential and performance) Awarded 2014 DC Metro Strategic Leadership awardSelected as top performer for 2012 3rd and 4th quarter, 2013 1st quarter. Selected as trainer for new managers in the Baltimore metro market after less than twelve months in position.Promoted five direct reportsNominated for two accelerated leadership development programs

--Culture: Maintain turnover and legal compliance by creating an open and inviting culture for approximately 175 employees; ensure that recognition for excellent job performance is provided; investigate and rectify all employee relations issues; ensure that all federal, state, and local labor laws are followed.--Talent Management: Assess talent in team leaders and executives (totaling 20); responsible for providing stretch assignments and challenges in order to develop talent; review all corrective action and performance evaluations for delivery; facilitate coaching, corrective action, interviewing, diversity, and other leadership courses to team leaders and executives.--Staffing/Training: Proactively plan for hiring needs to ensure proper staffing; prepare succession planning for hourly team leaders and team members; recruit, interview, and hire talented hourly and executive-level employees; ensure that proper on-boarding is provided for hourly and salary employees; develop a strong training culture; ensure company programs are consistently implemented.Achievements:Awarded 2010 Executive of the Year Awarded 2010 District Top Performer out of approximately 60 executivesSelected as HR Market Expert (support for district and group) after less than twelve months in position

--Supply Chain Management: Manage supply chain of inbound and outbound freight for an upscale discount retailer averaging $40 million in annual sales; responsible for overseeing team to maintain inventory levels; hire, train, and direct team of 30+ employees. --Talent Development: Assess and develop leadership potential and talent in team leaders; serve as a district trainer for new DC/MD/VA executives; serve as a mentor to a variety of different employees in the company.--Financial Accountability: Responsible for district's financial reporting; conduct training classes for executives on driving profitable sales; drive results through holding peers accountable for EBIT. Achievements: Achieved highest operational scores in store district for FY 2009Selected as top executive performer for FY 2009 4th quarter, FY 2010 1st quarter, FY 2010 2nd quarter, and FY 2010 3rd quarter.

Worked with store executives to learn operational functions of an upscale discount retailer with a special emphasis on store leadership, created and implemented project in logistics with sizable results, coordinated recruitment efforts for the company at the University of Maryland.