Implement and police email best practices, brand standards, and legal responsibilities for companywide email to guestsTest email components to improve resultsTrain new members joining an ever expanding teamCreate and update training documentationManage creation, updates, and quality assurance of email templates from idea to daily usageDesigned, documented, and implemented new project management processes in Teradata (Aprimo)

Employee of the Month January 2010 for 2010 Email Plan and AnalysisCreated Access database to centralize Internet Marketing dataReview reports, identify trends, and make recommendations to improve results Developed weekly and monthly reports for all email and package statistics Partner with corporate to execute, Pre-Stay and Post-Stay EmailsProof and quality check emails, packages, rate plans, booking process, landing pages, and more

Coordinated trainers' schedules including flights, hotel, carMaintained calendars and course catalog for company employees to viewCoordinated training rooms, catering, electronics, and more for each locationMaintained participation lists: enrollment, invitation, and cancellationResponsible for shipping and the return of all class materials

Prepared logistics, shipped supplies, and coordinated on site logistics for Intensive and Custom training classes

Customer service

Organized company sponsorships, compiled market research, communicated new initiatives to agents

Assistant to Zone Catastrophe Coordinator, coordinated hotel stays for incoming representatives, organized and deployed catastrophe volunteers, maintained and distributed reports for six states.