Michelle Keyes Email & Phone Number

Lomita, CA, US

New York, New York, US

- Established account management goals and defined performance metrics in accordance with strategic business plans. Provided hands-on support to new and existing clients for maximum customer satisfaction and engagement. - Leverage TL Audiences, Retail Media and Custom Rich Media formats across existing book of business to increase CPMs and overall revenues.

Los Angeles, CA, US

Managed Agency, Trading Desk, DSP and SSP relationships in US and EMEA. Executed new PMPs leveraging 1PD and contextual audience segments across Display, Video, Custom and Native formats. Lead bi-coastal account management team responsible for 50% quarter over quarter revenue growth across PMC sites.

Scottsdale, AZ, US

Acquired additional skills and knowledge within the areas of account management, performance metrics, strategic business plans, client services, relationship building, and client services.During my position at Freestar, I collaborated with teams of diverse backgrounds to identify and troubleshoot technical issues in a timely manner. I acquired emerging.

Pasadena, CA, US

Gained valuable insight into partner services management, product management, solutions architects, and revenue generation.As a Partner Services Manager, I designed and initiated quality assurance, documentation, and launch plans by working with solutions architects, product management, and engineering teams. I ensured smooth testing and implementation of.

US

Oversee agency and publisher use of Digital, Social, Mobile, Video, RTB and Audience Verification products. Upsell products client direct and through agency of record. Establish and promote best practices and processes to ensure that client support and communication is effective. Create, monitor and track team member MBOs and client KPIs. Work closely with.

Torrance, CA, US

Hired and developed team of client service professionals tasked with meeting SLAs via phone and email. Point of contact, post-sales to ensure seamless contract fulfillment, troubleshoot customer issues and as an escalation point for critical client issues.

Interfaced with technology and sales teams to identify new markets and interfaced with publisher and agency partners to gauge interest levels.* Evaluated business development opportunities based on revenue potential; designed strategies to expand offerings and deepen existing relationships.* Developed departmental processes, inventory management and.

Developed new customers through lead generation, networking and cold calling. * Presented to C-level prospective clients on innovative media advertising vehicle designed to build brand awareness and foster positive community image. * Collaborated on sales and marketing strategies for launching new products, opening new markets and raising overall market.

Leuven (Kessel-Lo), Vlaams-Brabant, BE

Advanced to Ad Operations Director within 12 months of hire. * Successfully expanded client relationships: increasing revenues by 300% annually. * Traveled nationally to present to prospective customers resulting in increased sales. * Restructured client services department to improve efficiencies and secure a cost-effective method of offering a 24-hour.