Michelle Hyde Email & Phone Number

San Francisco, Ca, Us

Mountain View, Ca, Us

Manage a team of 22 UX content designers including managers and product leads, working globally across Payments on consumer, business and enterprise products. Accessibility and Privacy lead driving compliance, experience improvements, process and documentation efforts.

Mountain View, Ca, Us

Grew a team of UX writers from 7 to 20 working globally across Payments on consumer, business and enterprise products. Accessibility and Privacy lead driving compliance, experience improvements, process and documentation efforts.

Bentonville, Arkansas, Us

UX Lead on the Stores team for Pharmacy, Money Services and Returns. Managed a team of five working on the digital experience for the web and app.

Bentonville, Arkansas, Us

UX Lead for the online pharmacy. Redesigned the secure secondary sign in and customer features.

Westlake, Texas, Us

• Produced content experiences including rich media articles, videos and infographics that drove site visits, promoted Schwab experts and supported field conversations. • Wrote video scripts, social media and web copy.• Managed the requirements and launch of a new video player with a large cross-functional team including obtaining compliance approval for first sharing plugin. • Increased funding rates and engagement through the creation of a new welcome area for brokerage and active trader clients including interactive tools, demos and educational content. • Managed the Schwab Tax Center - Redesigned, streamlined, edited and expanded online tax information for clients and prospects; significantly reduced inbound call volume. • Redesigned key sections on schwab.com - Used business goals and usability findings to define the user experience and content strategy for all pricing and resource pages.• Launched first program of online meetings between reps and clients.

Westlake, Texas, Us

• Produced premiere affluent live and online event including all marketing (to clients and field), event strategy, live event and branch event management, and budget.• Managed overall project and technical aspects of Schwab's webcasts and teleconferences for top-tier clients including website for registration and reporting and live satellite broadcasts to Schwab branches. • Analyzed webcast metrics and business goals to grow current productions and produce new educational events that increased branch and online attendance and expand prospecting. • Reviewed and edited all copy.• Supervised vendors, negotiated contracts, and drove technology enhancements based on business goals. Managed RFPs, vendor selection and technology implementations.

Worked with administrators and teachers to design and implement curriculum to expand student computer literacy. Created and taught technology workshops and trained staff on various hardware and software.

New York, Ny, Us

Developed a long-term strategic plan for consolidating the infrastructure and UX for numerous Web initiatives at Visa USA and Visa International.

Designed the front-end user experience for a web security application including a complex system history and multi-layered matrix for tracking varying levels of security changes.

Us

Led a team of three designers brainstorming, conceptualizing, and redesigning The Webby Awards site structure and content.Built an elaborate user interaction specification document encompassing wire frames and content architecture for a redesign of the Borland Software Corporation’s website to their new CMS.

• Managed project team, process, and online marketing for Intel's Blue Man Group campaign.• Developed ideas, solutions, and documentation that helped drive the creative process. • Conducted primary research and analyzed customer behavior to better understand the consumer market for a market leading surf website.• Implemented technical requirements including real time conditions reporting, E-Commerce, a content management system, and community features such as chat and email. • Other clients included American Century Investments, BofA, and Discover Brokerage Direct, wrote User Requirement Documents and User Experience narratives.• Managed budgets, schedules, features, and teams of up to 16 people.• Ran all meetings and acted as main client contact.• Supervised all aspects of sales process, wrote project plans, negotiated budgets, closed deals, and signed contracts.

Master Of Arts - Ma, Digital Media And Learning

Bachelor Of Arts (B.A.), Creative Writing And Technical Editing