Michelle Stephenson Email & Phone Number

Newburyport, Massachusetts, United States

Burlington, Massachusetts

Ipswich, Ma

Managed the daily workflow of sales order processing, order services and billing. Ensured timely and accurate order processing according to established guidelines. Resolved issues related to order invoicing, payments and adjustments. Developed best practices to improve order processing and internal workflows. Consistently exceeded department goals and objectives.

Greater Boston Area

Responsible for the development and performance of Sales Coordinators. Interviewed potential candidates, supported Sales Coordinators through new hire orientation, training and mentoring. Provided cross-functional training for all new hires, monitored and reported on employee development.

Greater Boston Area

Acted as the liaison between Sales Representatives, customers and vendors, knowledgeable of the duties, methods and procedures required by the job, maintained consistent attention to work and met deadlines, demonstrated appropriate work ethic through commitment, dedication and professional behavior, provided order administration and customer service support, handled customer and vendor inquiries, reconciled vendor invoices, coordinated service requests, created, monitored and maintained project budgets, created customized status reports, effectively prioritized tasks and projects

Maintained store planning and scheduling calendars, managed employee payroll, assisted in hiring process, managed values and attitudes of a diverse team, planned store events and coordinated functions with visiting staff, trained new employees, prepared employee performance reviews, worked closely with General and Store Managers, maintained constant communication with corporate office including benefits and payroll departments

Bachelor Of Science (Bs), Business Management

Education record

Education record