Michelle Elizabeth Langley, Mba, Lcsw Email & Phone Number

St Louis, Missouri, United States

St Louis, Missouri, Us

St Louis, Missouri, Us

St Louis, Missouri, Us

Headquartered in St. Louis, SSM Health has care delivery sites in Missouri, Illinois, Oklahoma and Wisconsin. The health system includes 24 hospitals, more than 300 physician offices and other outpatient care sites, 10 post-acute facilities, comprehensive home care and hospice services, a pharmacy benefit company, an insurance company, and an Accountable Care Organization.Regional Director of Business Development Post-Acute Care MO, ILL, OK Home Health and HospiceAchieved $42,391,291 in net patient operating revenue FY 2019Directs, operates and maintains all aspects of business development and marketing communications for Home health and Hospice in a multi-state market; including development, implementation, monitoring, updating and ongoing analyzation of the organizations’ strategic business development and marketing plan.Co-develops growth strategies for post-acute service line division, business planning, physician relations, community relations, communications, post-acute strategy and network partner development, along with senior outreach.Creates performance metrics and/or implements tracking mechanisms to track increases in volume, growth, and revenue by program, service line and/or physician.Collaborates with system marketing team regarding media relations, website and social media strategies.Successfully integrated newly acquired home health and hospice agencies into system Cultivated a partnership in Mid Missouri increasing territory revenue by 30%.Built a regional business development team who went from a tier-3 to tier-1 according to an outside Press Ganey Survey.Established sales performance metrics measuring contacts to referrals increasing revenue by 15%Developed a preferred provider skilled nursing network increasing system retention by 25% in first yearSpearheaded development of 19 counties in rural Missouri following the acquisition of a rural community hospital thereby exceeding goal within the 1st year of operation.

St. Louis, Mo, Us

We are committed to exceeding customer expectations in all areas of service. We commit to honesty, candor and respect. We are passionate about making a positive impact on the lives we touch. Assuring families are fully integrated into new communities.Vice President of OperationsStrengthened strategic direction of multiple business units to support key growth objectives.Managed cross-functional teams and launched organization-wide employee development initiatives and process improvement activities.Analyzed and assessed trending reports to determine clients’ needs and formulate effective programs.Motivated the firm to attain a top rating for performance in the annual Trippel Survey, which measures satisfaction of corporate and individual customers with relocation service providers nationwide.Restructured and improved standardized hiring practices, designed clear career paths, plus implemented employee recognition programs, decreasing voluntary turnover by 30% (lowest rate in 3-years).Transformed a team to rank of #1 in the 2011 SHRM Employee Engagement Survey.Created and launched new corporate programs, increasing average billing by 14%.Positioned company financially to sell, managing divesture to number one competitor. Led integration and over 95% of team was retained by new company.

Donor Dialogue, a division of Dialog Direct provides products and services that assist blood and plasma collection facilities in reaching their operational and recruitment goals, while driving down the donor acquisition cost.Donor Dialogue serves the blood industry with a concentrated focus on Call Center Management, Donor Recruitment and Software Development to enhance recruitment and marketing effectiveness and efficiency. Vice President of SalesExcellent track record of leadership in new business development efforts for a start-up company specializing in blood donor recruiting.Cultivated key prospective clients and secured contracts with Charter, Hema Care and Virginia Blood Services.Developed and executed a comprehensive plan that established a $1.8M pipeline within 1-year.

Washington, Dc, Us

Each day, thousands of people provide compassionate care to those in need. Our network of generous donors, volunteers and employees share a mission of preventing and relieving suffering, here at home and around the world.Senior Director of Donor Development and Recruitment - 2002 to 2005Coordinated and oversaw the 3rd-largest region in the US, allocated a $25M annual budget and ensured efficient utilization of financial resources.Led a department of 80 team members including Directors, Managers, Supervisors and Staff.Advanced strategies for donor recruitment and collection efforts, implemented staffing and deployment policies, remedied efficiency issues, as well as ensured regulatory compliance. Appointed to direct daily clinical operations, donor recruitment efforts, marketing and communications initiatives for the largest department in the region.Achieved an aggressive $72M revenue target, increased whole blood revenue by 15% and platelets revenue by 16%.Designed and presented a minority donor recruitment program in conjunction with Washington University Physicians.Successfully directed marketing strategies to recruit high-profile sponsors, including St. Louis Rams, Blues and Cardinals to attain annual collections goals.Designed and implemented standard operating procedures improving consistency among staff, increased productivity and reduced overtime from 16% to 7%.Supervised departmental quality initiatives, resulting in zero findings on annual FDA audit.District Manager - 1999 to 2002Developed and expedited solutions for sales strategies, marketing plans and operating procedures to attain collection goals within the territory.Regional Awards in 2001 and 2002 for obtaining the highest number of donations out of 6 districts.Highest Staff Satisfaction Scores among 6 district managers, as measured by the regional Gallup Survey in 2002.Realized 105% of annual goal and increased territory market penetration from 3.5% to 7.5% in 2002.

Hampton, Virginia, Us

Home Health and Hospice Business Development St Louis Region.Demonstrated a consistent record of growing home healthcare social work services and account case management services to hospitals, sub-acute centers and physician groups.Facilitated on a multi-disciplinary health care team delivering comprehensive in-home services.

Chief Operating Officer - 1995 to 1997Oversaw both business development and clinical operations of affiliated psychiatric centers.Directed multidisciplinary cross-functional teams, delivering comprehensive behavioral health services.Progression of PromotionDirector of Clinical Services - 1991 to 1995

Master Of Business Administration - Mba, Business Administration And Management

Master Of Social Work - Msw, Health Policy

Bachelor Of Science - Bs, Social Work

Master'S Degree, Clinical Social Work