Michelle Lasam Email & Phone Number

Metro Manila

Ncr - National Capital Region, Philippines

Philippines

· Maintained a daily margin tracker to analyze revenue or loss possibilities for the account· Primarily responsible for projections and achievements of revenue expectations· Communicated performance and complex bridge plans to top management· Preserved a good relationship with the client· Provided insights to client processes, products, and tools to confirm relevance as a value add· Daily cadence with clients on campaign specifics· Regular meetings with coaches to ensure excellent executions of plans· Weekly 1x1 with coaches to discuss agent level performance· Weekly and monthly business review with top management and clients to present the campaign’s month end results· Drove sales while maintaining quality of calls· Initiated incentives to drive agents and coaches to exceed performance· Attended weekly meetings with fellow managers to get updates from different departments and share them with the team· Joined calibration sessions both internal and external to guarantee quality of calls