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I am an experienced product executive with global trust and safety policy, product development, strategy, operations, and people management experience. At Strava, I lead the Trust and Safety organization responsible for cultivating a positive, empowered, and safe experience to help people live their best active lives. At Google, I led a global team of Trust and Safety leads responsible for crafting and implementing content moderation policies and strategies - ranging from responsible AI to hate speech to misinformation across our Google Search, Commerce, and Generative AI products. In my day-to-day, I partnered with product managers, engineers, researchers, UX, and execs to build delightful products, craft robust policy and enforcement guidelines, uphold AI responsibility principles, and inform scaled algorithmic and ML safety.I also have extensive experience in career coaching, people development, and strategic operations management. I've created new teams and organizational functions to solve global challenges, and provided expert human capital consultation to large, multinational technology and health companies. I advise start-ups in the health and wellness space, and serve on boards to advise on responsible technology.I excel at building 0 to 1, problem solving, influencing, and standing up high-performing and inclusive global teams.I’m also an accomplished sub-elite athlete in the marathon and XC mountain bike racing. I also coach an all-girls high school mountain bike composite team in the Bay Area.
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Senior Director Of Product ManagementStrava Nov 2024 - PresentSan Francisco, California, UsLead the Trust and Safety organization, consisting of product management, policy development, enforcement, AI/ML solutions, and operations.Strava is the leading digital community for active people with more than 120 million athletes in more than 190 countries. The platform offers a holistic view of your active lifestyle, no matter where you live, which sport you love, or what device you use. Everyone belongs on Strava for their best active lives. -
Ai Program AdvisorCitris And The Banatao Institute Sep 2024 - PresentBerkeley, Ca, UsProgram Advisor for 2024-25 U.C. Berkeley Tech Policy Fellowship. Fellows hail from prestigious organizations and institutions such as UNICEF, WIRED, federal agencies, and the European Commission, and leading industry players such as Google, Meta, Reddit, and Twitch. They represent a wide range of backgrounds but are united by a commitment to leveraging technology for social good.During the academic year, Fellows will conduct research across AI for public service, human rights, content moderation, and diversity in AI. -
Global Head Of Search, Ai, And Commerce Policy And Strategy | Trust & SafetyGoogle Feb 2023 - Nov 2024Mountain View, Ca, UsLed a global team of advisors charged with crafting bold and responsible Search, GenAI, and Commerce product policies and strategies for Google. Partnered with product management, engineering, UXR, PR, and senior executives to help shape model training, classifier development, safety and quality evals, and adversarial testing and red teaming. I led my team to help launch Search's AI Overviews. I also led the formulation of dozens of critical Search and Commerce GenAI safety policies and operations. -
Global Head Of Search Policy | Trust & SafetyGoogle Aug 2018 - Feb 2023Mountain View, Ca, UsI led a ~20-person team of global policy advisors (manager of managers) built from the ground up across the Americas, Europe, and Asia to formulate and implement principled content policies for Google Search, UGC, and Generative AI products - much of which requires navigating through extensive ambiguity. Some of these content moderation policies I direct include known abusive content including hate speech and misinformation; model training, LLM safety, and generative AI safety; and sensitive and diverse content including personalization and inclusion. I was responsible for the strategic vision, priorities, business planning, and headcount planning/resourcing, and am adept at running annual and OKR planning for large teams. -
Lead | Trust & Safety, Asia-PacificGoogle Mar 2017 - Aug 2018Mountain View, Ca, UsGrew the Asia-Pacific policy team by 7x. Ran policy programs for Next Billion Users products to help build products for users in emerging and developing nations, and helped launch social, advertising, and payments product policies (GPay). Founded payments policy team for Google, and crafted vision for consumer and merchant policies as well as remittance, crypto, AML and compliance-related requirements. -
Policy Lead | Trust & SafetyGoogle Aug 2015 - Mar 2017Mountain View, Ca, UsFounding member of the Global Policy and Standards team in Asia. Launched policies across our Ads, Play, and Search products, and helped launch new payments and UGC products across emerging markets. -
Senior Manager, Technology ProgramsThe Asia Foundation Jun 2012 - Jul 2015San Francisco, California, UsHelped stand up a new technology programs function, led strategy and managed open data, Internet governance and tech for social impact initiatives across 18 country offices (notably in Myanmar, Indonesia, Mongolia, Thailand, and Nepal) and thematic units, including governance, law, economic reform, environment, and women's empowerment initiatives. Ran programs end-to-end including leadership in business development, government outreach, cross-functional stakeholder engagement, and developer relations. Based in Cambodia and SF Bay Area. -
Program Officer, GovernanceThe Asia Foundation Jun 2010 - Jun 2012San Francisco, California, UsLed development of governance programs throughout developing Asia, focusing on legal reform, rule of law, women's empowerment, and environmental governance in Indonesia, East Timor, Sri Lanka, and Mongolia. -
Policy OfficerInternational Policy Centre For Inclusive Growth (Ipc-Ig) May 2009 - May 2010Brasilia, Df, BrDeveloped white papers and policy analysis on social welfare protection programs in the Global South. Liaised closely with the UNDP. -
Reporter & ProducerKqed Public Radio, Npr, And Bbc 2007 - 2009San Francisco, Ca, UsReported and produced pieces on Asian and Asian-American political, economic, social, technology, and cultural issues. -
Strategy & Human Capital ConsultantDeloitte Consulting 2004 - 2007Worldwide, OoLed HR organizational and technology system transformations and implementations for billion-dollar multinationals operating in the Americas and emerging markets in APAC and EMEA. Conducted requirements gathering, wireframe design, UI/UX prototyping, use case and testing, training, and deployment/readiness.
Michelle Chang Skills
Michelle Chang Education Details
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Cornell UniversityEconomics -
University Of California, BerkeleyPublic Policy -
Peking UniversityMandarin Chinese
Frequently Asked Questions about Michelle Chang
What company does Michelle Chang work for?
Michelle Chang works for Strava
What is Michelle Chang's role at the current company?
Michelle Chang's current role is Product Executive @Strava | Board Member.
What is Michelle Chang's email address?
Michelle Chang's email address is mi****@****ail.com
What is Michelle Chang's direct phone number?
Michelle Chang's direct phone number is +140856*****
What schools did Michelle Chang attend?
Michelle Chang attended Cornell University, University Of California, Berkeley, Peking University.
What skills is Michelle Chang known for?
Michelle Chang has skills like International Development, Policy Analysis, Program Management, Public Policy, Proposal Writing, Analysis, Fundraising, Program Development, Nonprofits, Social Media, Strategic Planning, Policy.
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