Michelle Leach-Rivera Email & Phone Number

United States

•Oversee the end-to-end project management of the implementation of new offer providers, ensuring smooth transitions, system integration, and optimal user experience.•Manage Service Providers, fostering strong partnerships and maintaining a high level of communication to ensure the timely delivery and accuracy of offers.•Manage day-to-day business operations, including preparing bi-weekly status reports.•Working with Technology and Finance team, monitor and track member payouts – as well as company commission payouts – ensuring timely and accurate distribution of cash back rewards, coupons, and other incentives.•Manage the onboarding process for Channel Partner clients, ensuring smooth integration onto the rewards platform by coordinating the setup of websites, emails, and other customized assets, in alignment with client requirements.•Manage the onboarding of new brands and merchant reward offers by overseeing the integration of reporting mechanisms, affiliate links, and analytics tools to accurately track and analyze the performance of their offers on the platform.•Assist with the mobile app development for the rewards platform by coordinating with external vendors and internal technology teams to ensure successful app creation and updates.•Through the creation and ongoing refinement of product performance tracking, continuously assess and improve operational processes to enhance efficiency, accuracy, and user satisfaction.•Collaborate with cross-functional teams to identify opportunities for product enhancements, system improvements, and new features based on user feedback, partner requirements and market trends.•Manage line-item budget associated with operational responsibilities, overseeing allocation and management of funding and spend for offer service partners, ensuring resource optimization.

Oversee the day-to-day activities of the Customer Service, Operations, Marketing, and Sales departments, ensuring that the organization is managed and performing efficiently and effectively. The Director of Operations is also responsible for oversite of Bookbyte’s eCommerce supply chain and vendor relations.

Salem, Or

Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; productivity, quality control and customer-service standards; resolve problems; complete audits; identify trends. Accomplish operations and organization mission by completing related results as needed. Meet or exceed operations labor budget expectations. Manage relationships with key operations vendors. Track vendor pricing, rebates and service levels. Contribute towards the achievement of company’s strategic and operational objectives

Salem, Oregon

The Customer Experience & Business Relations Manager oversees both the customer and business partner experience through the company’s websites as well as its physical brick & mortar locations. Is also primarily responsible for the planning, managing and implementation of all growth initiatives emphasizing the development of new and innovative ways to provide world class service.• Capture, analyze and monitor performance data of Customer Experience department with the objective to develop and implement improvements to business operations within the department.• Fostering potential and current relationships with Bookbyte’s various business partners.• Effectively managing and resolving personnel and project-related issues.• Managing several concurrent projects.• Providing final quality assurance functions and assuming ultimate responsibility for appropriate deliverables.• Allocating and managing staff resources according to changing needs.• Monitor and enforces adherence to all corporate policies.• Providing leadership and guidance to supervisors and customer experience team members.• Develop and maintain consistent reporting of the department’s initiatives to Bookbyte’s leadership team.• Provide ad hoc financial support for projects and other requests.

Chico, California Area