At Casino Calgary, a unionised property with 250 staff, I was responsible for every aspect of the Human Resources Department and reported directly to the Regional General Manager and Director of Human Resources. While I did not have a direct team, I worked closely with all Department Heads and their managers to help them successfully manage their teams in all areas of human resources. During my time with PURE Canadian Gaming I was an integral part of the Operations Management team and involved with many aspects of human resources including:Direct involvement in the Strategic planning for Casino CalgaryTraining including: development & creation, facilitation of various training plans Hiring, on-boarding and orientation of all new team membersFacilitation of focus groups and implementing required follow-up Leadership development, coaching & mentoring of staff, Department Heads and new HR members.Creation and implementation of various policies & proceduresConflict management & resolutionBuilding a solid relationship with the unionWorking with front line managers to cultivate a positive company cultureFacilitating transfer of knowledge both within Casino Calgary and with our sister propertiesInternal administration of company benefits programFacilitating Occupational Health and Safety team Administering various employee retention programsCreation of staff incentive programs including revamping the Employee of the Month programDaily use of our Avanti HRMS programTracking of license renewals, wage increases, commendations, discipline & evaluationsReviewing all disciplinary action including administration and trackingLiaising on a regular basis with Head Office employees

As the Human Resources Manager for Ric's Grill, a family run restaurant chain in Western Canada, I was involved in many aspects of Human Resources. As the point of contact for all managers I coached and mentored the management team at store level on all things human resources. This included:Creation and development of training programs & facilitation (front line & management level)Ensured compliance with hotel properties standards at Four Points by Sheraton, Radisson, Prestige and Best Western.Direct involvement in new store openings from build &design to openingFacilitated recruitment, orientation, on-boardingAdministration of Temporary Foreign Worker program for all propertiesWorked both on property and remotely via teleconferencingAdministered annual reviews of upper management with company PresidentKnowledgeable in both BC and Alberta labour lawsAble to decrease turnover by 8% company-wide in 2013

As a bartender, it was my mission in life to save guests from dehydration by pouring a pint like like nobody's business and serving up some seriously creative cocktails. I made nights magical by schmoozing my tables and working to fill their every culinary desire.

I was a shift supervisor/manager, but I was also sent around the province to train and support the managers and new employees for stores openings. I worked both as the server & bartender corporate trainer.