Michelle Lima Email & Phone Number

Emeryville, California, United States

I worked in event serving clients, set up, break down, food runner and serving food ,drinks and appetizers.Served 500+ patrons in an event with attentiveness and a pleasant demeanor, ensuringetiquette when presenting menu specials and table prep.

California, United States

-I worked in several event companies serving clients, set up, break down and takingfood.-Served 150+ patrons in an event with attentiveness and a pleasant demeanor, ensuringetiquette when presenting menu specials and table prep.-Served alcoholic beverages and bar food including wine, draft beers and customizeddrinks, for 100+ people per night.

Stanford, California, United States

-Organizing staff schedules to ensure adequate cover for each shift-Supervising staff and maintaining health and safety and food hygiene standards.-Handling customer complaints professionally, resolving issue using conflict resolution strategies.-Upselling and cross-selling to maximize revenue and exceed corporate targets.

Brazil

-Improved customer service waiting time, reducing assembly completion time after technical assistance from 60 days to 45 days.-Recovered 30% of customer late payments by talking to each one of them and finding out they only needed some maintenance assistance. -Increased company cashflow by 70% though centralizing activities in the sector, reducing customer complaints, increasing the level of satisfaction and streamlining the process of receiving money.-Implemented the financial system, controlling accounts payable and receivable, on a multi million dollar account. -Managed a team of 12 people.

Brazil

-Managed the quality control of the products, checking that there was no defect and that it was well packaged and with the label.-led 2 people remotely, we were able to reduce the delivery and assembly time from 40 days to 25 days. Finishing the entire process in 45 days. the customer made the payment and we had a savings of 60% with the cost of hiring the labor.-Planned and executed the shipment of products to the customer in a strategic way. It sent at least 4 customers a day through the modalities (own transport, airline, post office or outsourced companies) serving 100 customers per month.-led a lost money recovery project. In 6 months we recovered 50% of the amount totaling 600 thousand brz-Managed claims from 12 different states.

Brazil

-Facilitated the assembly process by sending the drawing of the products-Implemented performance indicators-It transformed the return material and unused raw material into low-cost furniture for internal sale. More than 80% of the material in stock is used. Reducing damage and generating 100% employee satisfaction.

Brazil

-Carried out document review and printing program resulting in 100% of the recertification goal and achieved a 50% reduction in the cost of a new visit.-Planned Internal Audit as a lead auditor with a team of 5 Auditors, achieving ISO 9001 certification. -Implemented an employee induction program.

Brazil

-Carried out document review and printing program resulting in 100% of the recertification goal and achieved a 50% reduction in the cost of a new visit.-Planned Internal Audit as a lead auditor with a team of 5 Auditors, achieving ISO 9001 certification. -Implemented an employee induction program.

Brazil

-Qualified for Internal Auditor training based on my performance, benefiting the school and reducing the cost of hiring auditors by 70%.-Analyzed the procurement procedures, resulting in a 40% reduction in product costs.-Saved 20% in the school events budget and created a storage area to store reusable materials.

Bachelor Of Business Administration - Bba, Business Administration

Post Graduate Degree In Business Management