Senior Director, Innovation And Strategic Partnerships
San Francisco, California
Largest payments-processing company worldwide.; Created entirely new client-engagement experience for Visa clients, which included overseeing build out of physical innovation center and teams in San Francisco, Dubai, Miami, Singapore, and New York. Led daily operations, including seven direct reports, and partnered with organization’s executives on strategizing future program components. Managed $7M annual budget. - Changed model of static briefing center industry by revamping and transforming client engagement program into global briefing center program. Hired team, developed and implemented processes and procedures, led development of new briefing center, and hired world-class vendors. - Played integral role in securing major deals with leading airline, bank, retail company, and food company. Developed applications and products with those companies on-site. - Gained attraction to Visa from other large banks and food companies because of above deals. - Contributed to cultivation of deeper product partnerships for Sales Team through re-education on client relations strategies.