Results-driven education services specialist skilled in pre- and post-sales support, implementation and training with 15 years’ experience in education and edtech industries. Equipped with a versatile skill set, I specialize in delivering impactful solutions through a unique blend of educational expertise and business acumen. I hold expertise in managing diverse projects within business development teams, enhancing pre- and post-sales operations, onboarding, and providing ongoing academic and operational support, which has led to significant improvements in sales, brand presence, and implementation success. Committed to delivering innovative solutions that foster growth, streamline processes, and ensure exceptional outcomes for all stakeholders.One of my standout achievements was, as Head of Education Services with Nuadu, leading the rapid integration of Nuadu's online teaching and assessment platform with Microsoft Education in response to the challenges of 2020. In my role as Academic Implementation Manager with I Can Read I also oversaw the design and delivery of comprehensive training programs across APAC, including the development of an early years program for the Pakistan and Mongolian governments. Additionally, as my role as Business Development and Training Executive, I played a pivotal role in expanding the China-Hong Kong franchise market and doubled the number of learning centers in Malaysia within one year through strategic pre-sales support and implementation management. During my time in Vietnam with I Can Read as Academic Services Manager I successfully project managed the roll out of a new curriculum across 16 learning centres nationally, coordinating implementation, resource management and staff training. I am passionate about building and nurturing relationships with stakeholders at all levels, whether in the private or public sector. My focus has always been on empowering stakeholders to succeed by offering effective onboarding, product training, and ongoing, needs-based support to ensure client retention and satisfaction. With a strong foundation in customer relationship management, I thrive on fostering long-term partnerships that drive mutual growth and success.If you are seeking a education programme specialist with a proven track record of transforming educational needs into business success, let’s connect. I am always excited to explore new opportunities in which I can bring value by blending my educational background with sharp business insights.
Listed skills include Leadership, Presentation Skills, Policy Writing, Social Media, and 45 others.
