Michelle Watts Email & Phone Number

United States

-Provide technical support and issue resolution to JumpCloud customers through ongoing issue triaging via email, chat, video share, or phone.-Collaborate with peers, mentors, our knowledge base, community forums and other internal tools, to provide the most effective, world-class solutions to JumpCloud Customers-Reproduce issues in-house and respond to customers in a timely manner, regularly follow-up with customers on recommendations, updates and action plans, and report issues/bugs for Engineering to resolve-Work with our TAMs to ensure the success of our new customers as they transition into the day to day use of our product - ensuring the access of their entire employee base to all of the resources needed - their servers, workstations and laptops, the networks they access to all of the web and on-premise applications they use every day-Research and evaluate technologies to create new knowledge base articles that capture new information for reuse throughout the organization and for end users-SME on Apple, MDM, Linux, LDAP, Google WorkSpace- Research and evaluate technologies to create new knowledge base articles that capture new information for reuse throughout the organization and for end users.

Centreville, Alabama, United States

• Represented company's technical security interests to partners to provide bi-directional flow of technical information and best practices in information security.• Completed SAML SSO integrations using Jumpcloud, Duo, and Google Enterprise (G Suite).• Managed users and devices (Mac, Chromebooks, Windows, Android, and iOS) on Jumpcloud, Duo, G-Suite, Hexnode, and Apple ABM among other dashboards.• Created and managed Windows and Linux servers on cloud platform.• Created and managed Duo Auth Proxy server • Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.• Installed cabling, wireless routers and telephone systems for data communications networks.• Identified and immediately resolved issues with network devices.• Traveled to remote office locations to install nodes and implement client software rollouts.• Evaluated security measures and completed changes in policies and procedures.