Michelle Davidson Email & Phone Number

St Petersburg, Florida, Us

Training DevelopmentChange ManagementCommunicationsTrainingSharePoint Services

Charlotte, North Carolina, Us

• Conducted Stakeholder analysis utilizing PROSCI AKDAR methodology.• Collaborated with Product Managers, Scrum Masters, Business Analyst, Process Improvement teams, and Developers to support the PMO.• Created communication plans, conducted stakeholder interviews, and employed resistance management / mitigation as needed. • Evaluated the impact of change that helped the organization understand and prepare for the amount of change management that is needed to drive business decisions and implementation timeline.• Successfully completed an Inventory Management process improvement initiative in which our team earned the Natural Gas Business Unit’s Operational Excellence award. • Designed and delivered effective learning solutions, including instructor-led training, e-learning modules, and multimedia resources using various tools (e.g. Microsoft Teams, Microsoft Office Suite, MyLearning, Camtasia). • Experience in designing and delivering ERP (Microsoft Dynamics 365) training program in a corporate environment. • Coached leaders and executives to be effective change sponsors. • Managed multiple initiatives simultaneously and deliver results within tight deadlines.Tools Utilized: • JIRA, MS Project, MIRO, PowerPoint, Forms, Teams, PowerApps, Camtasia, Snagit, Adobe Acrobat, MyLearning, SharePoint 2010/ 2013/ 2016, O365, Nintex (forms / workflows), InfoPath, Sharegate, Access, Power BI, Microsoft Project, Visio, D365, Power Apps.

Charlotte, North Carolina, Us

• Responsible for creating and executing enterprise SharePoint training. • Created job aids for the new version of SharePoint and Nintex. • Participated in creating governance documents. • Assisted in completing enterprise SharePoint migration. • Provided ongoing SharePoint and Nintex workflow support and troubleshooting.• Change Manager for the project.

American Fork, Ut, Us

(CIE) Facilitation of O365 hands-on session to experience Microsoft devices and solutions through simulated, everyday business scenarios with a focus on security, productivity and privacy, or compliance. Participants participate in an interactive "role-playing" experience.

Salisbury, Nc, Us

• KPI (Updates / additions / modifications) for IT Balanced Scorecard • UAT • Documentation• Data Analyzing• Training• Change ManagementTechnologies used: SharePoint , SharePoint Designer, Excel, InfoPath

Stockholm, Se

• Member of the O365 migration team. Responsibilities include: Program Development (Training), End User training, Documentation and Communication. *6K usersTraining: • Developing a training program to help transition users to a new email and messaging platform. • Responsible for creating the class structure, content, and scheduling. • Delivered all of the MS Outlook and Skype for Business classes | onsite and remote. • Created a video series for “anytime” learning.Communication/Documentation: • Created SharePoint site for users’ to access migration FAQ's, Microsoft Office product information and training materials. • One of the main points of contact between North American Office and Global Offices for migration projects.

New Braunfels, Texas, Us

Virtual and on-site IT training consultant. Technologies Utilized: - MS Office: (Word, Excel, PowerPoint, Access, Outlook)Consistent high MTM ratings

Phoenix, Arizona, Us

Conduct instructor-led training tailored to specific organizational and individual needs.Technologies utilized: MS Office Suite: (Word, Excel, PowerPoint, Access, Outlook, Publisher) SQL, SharePoint, Visio, Windows XP, Windows 7, MS Project, Soft skills delivery. Adobe Acrobat X, Visual Basic

Assisted in the creation and operation of the AMCH distance-learning environment. Students were able to participate in live class lectures via WebEx.

Bachelor'S Of Science, Computer Information Systems

College Prep, College/University Preparatory And Advanced High School/Secondary Diploma Program