- Define project research approach using qualitative research methods, including in-depth interviews, shadowing, guided storytelling, and diary studies, while integrating quantitative research at key moments to test qualitative insights and measure market response to product features.- Lead the team in moving from research findings to intervention ideation, taking responsibility for the translation of insights into ideas, concepts, and prototypes for user co-creation.-… Show more - Define project research approach using qualitative research methods, including in-depth interviews, shadowing, guided storytelling, and diary studies, while integrating quantitative research at key moments to test qualitative insights and measure market response to product features.- Lead the team in moving from research findings to intervention ideation, taking responsibility for the translation of insights into ideas, concepts, and prototypes for user co-creation.- Communicate project plan, progress, and findings with clients, including managing project scope and adapting solution strategies to meet business needs.- Scope new projects to address client needs within budget and necessary time frames.- Lead internal research projects that benefit Highland business development and thought leadership in the design research field. Communicate findings and thought leadership to external audiences through Highland blog articles, paper writing, and webinar creation. Show less

- Lead teams to execute compelling research plans, identify user segments, carry out participant recruitment, develop screeners, field guides, and documentation of field research for client projects.- Collaborate with the design team to create mock-ups, infuse SME knowledge into designs, test with future users, and prioritize product features over now/next/later time frames.- Run client stakeholder workshops to align projects and large teams around organizational strategies and… Show more - Lead teams to execute compelling research plans, identify user segments, carry out participant recruitment, develop screeners, field guides, and documentation of field research for client projects.- Collaborate with the design team to create mock-ups, infuse SME knowledge into designs, test with future users, and prioritize product features over now/next/later time frames.- Run client stakeholder workshops to align projects and large teams around organizational strategies and priorities. Show less

Specialized in user experience analysis across education, healthcare, and workplace portfolios ranging in scale from 150 to 32,000 people. Led client and user engagement to identify user needs and opportunities for improving experience. Synthesized qualitative and quantitative findings to identify space needs and actionable insights. Managed project process and integration of interdisciplinary teams that include architectural design, urban design, and data analytics.

Conducted human-centered research and design projects in education, community impact, and healthcare. Research included varied user engagement strategies within the US and East Africa including group workshops, shadowing, and in-depth interviews. Synthesized research into clear insights and actionable items, and visually communicated findings with clients, stakeholders, and MASS’s design team for implementation.

Coordinated and led the instruction of the Discover Architecture Pre-College Program, which provides high school and beginning college students with an introduction to architectural graphics, design, and model making. Developed a schedule of academic and extracurricular activities, which included design projects, critiques, lectures, and educational field trips.

Taught junior level architecture studio, which included planning and developing a semester long syllabus including lectures, class assignments, and comprehensive reviews. Developed a new digital representation course open to all undergraduates that focused on digital design and representation, and its connection to both architecture and physical model making. Acted as the faculty coordinator for the Illinois School of Architecture MakeSeries, a new student run design-build competition… Show more Taught junior level architecture studio, which included planning and developing a semester long syllabus including lectures, class assignments, and comprehensive reviews. Developed a new digital representation course open to all undergraduates that focused on digital design and representation, and its connection to both architecture and physical model making. Acted as the faculty coordinator for the Illinois School of Architecture MakeSeries, a new student run design-build competition aimed at increasing student involvement and building experience. Proposed and led a weeklong travel workshop in Budapest, Hungary that studied the evolution of architectural styles within the unique urban fabric of the city. Student work completed through the workshop was exhibited at the UIUC School of Architecture. Show less