Michelle Mangio Email & Phone Number

Cary, NC, US

Leading, growing and scaling QA & Engineering efforts across Epic Games with a focus on Unreal Engine and MetaVerse initiatives.

Seattle, WA, US

Leading the Data, Quality Engineering, and Technical Program Management organizations for a new undisclosed project in the Computer Vision and Machine Learning space within Amazon Go.Amazon Bar RaiserAmazon COE Bar Raiser

Seattle, WA, US

* Leading Global team of QA Engineers & SDETs across five locations in US and UK, as well as outsourced QA in Warsaw* Redefining and reimagining Quality and Development processes across all of Lumberyard engineering, driving changes in testing & development, Agile, and support* Building a world-class team obsessed with data-driven solutions across.

Windsor, Connecticut, US

• Reimagined the Global QA organization, transforming QA Teams in Boston, Atlanta, Chicago, London, Hyderabad, Beijing, Costa Rica, and Hong Kong in an Agile organization, including building new team in Hyderabad from.
• Created unified global team that focuses on "quality first" leadership, enabling the organization to deliver consistent high results
• Devised and implementing strategies and best practices to improve testing processes and procedures with a heavy CI/ Agile focus across organization (Quality is not just owned by QA)
• Cultivated a pervasive quality culture across R&D
• Designed and taught the team to architect test strategies and plans based upon functional and design specifications
• Drove technology and testing strategy in QA and across organization for usage of automated regression.

Santa Barbara, CA, US

- Brought in to transform Music Services/Developer Experience QA team by improving process and adoption of Agile Methodologies, fostering Dev-QA partnership, improving team morale, building up a world-class QA team, and advocating for high quality across departments and with our Music partners. - Led & built 2 teams of QA Engineers in 3 locations and.

Boston, MA, US

- Lead a department at its largest of 24 QA Leads, Senior QA Testers, and QA Testers (both full-time and contractors), as well as outsourced QA, on multiple game projects and core Game Engine technology in an agile, embedded, creative environment.- Drove quality process improvements across the entire company- Collaborated with fellow Directors to improve.

Burbank, CA, US

• Promoted to manage both Development and QA teams for Online Platform Integration to provide unifying & strategic team vision, revamp process and policies, and improve cross-studio communication and support.
• Regarded as critical asset for cross-studio enterprise-level projects and for updating Turbine’s platform to latest technology.
• Managed 18 Engineers (7-person Development team of four Engineers and three Contractors; and 12-person QA team of 7 Engineers and 5 Temps).
• Designed, implemented and enforced processes, policies and strategic vision for the Online Platform Integration Development & QA teams, which improved team performance, efficiency, and communication.
• Led both Dev & QA teams through multiple,concurrent projects under limited resources & time constraints, setting schedules, priorities & goals, and providing team motivation & direction
• Advised internal & external divisions on best practices on platform integration & test strategies, providing front-line critical support

Burbank, CA, US

• Promoted to re-imagine QA process and policies for re-organizing under WB Games and to provide QA support to multiple WB Games studios. Managed two QA Engineering Teams, growing from single team of 7 to two teams of 17.
• Revamped QA process and realigned development process, and spearheaded adoption of SCRUM Agile practices by the Web Development team, resulting in a 40% reduction of post-deployment bugs, hot fixes, and roll backs, and.
• Established Automation test strategy across QA Teams, reducing regression test cycles by as much as 50%.
• Played key role on the LOTRO Free-to-Play Project Team, coordinating efforts across Development, QA, Operations, and Project Management departments, resulting in a 300% increase in revenue.
• Managed off-shore testing efforts with external testing contractors & developers.
• Coordinated efforts and schedule of Front End SQA with multiple departments, including Project Management, AppDev, Marketing, Billing, and DDO/ LOTRO teams, in order to achieve group, project, and company goals.

Needham, Massachusetts, US

• Recruited to architect QA process and procedures for core technology QA team, and to build SQA as an Engineering team. Created repeatable methodologies. Critical to the successful launch of Dungeons & Dragons Online.
• Transformed the SQA Front-End Technology team from a “testing” group to a QA Engineering team, by introducing Agile/SCRUM methodology, embedding QA with Development, mentoring, and hiring the right personnel, resulting.
• Established variety of QA Methodologies, including: white and black box testing, functional and unit testing, regression testing, user scenario testing, and automation strategy, and developed a team wiki knowledge base.
• Played key role on e-Commerce team that devised Turbine’s Free-to-Play (F2P) / MTX initiatives, requirements, and design, resulting in an additional 1 million users and 500% increase in profit for DDO.
• Developed long and short term staff schedule estimates for assigned projects, and coordinated schedule and deliverables of all team members for multiple, concurrent projects, providing clear communication to.
• Led QA efforts and contributed to design and project plan of Turbine’s Social Networking and website-to-game integration, resulting in the launch of MyLOTRO & MyDDO platforms.

• Hired to test new suite of DemandMore software suite with responsibility for client use cases and upgrade flows. Clients consisted of Fortune 500 Financial Institutions, such as Fidelity, Fleet Bank/Bank of America.
• Saved the $1 million deal with TD Bank by ensuring all customer requested new functionality met customer’s satisfaction in required 72-hour turn-around.
• Collaborated with Account Managers, Product Owners, Project Managers, and Developers to develop design, technical, and user documentation, as well as formulate test strategies and formal test plans.
• Initiated improvements in QA process and reduction of bugs in post-deployments by establishing reviews of Offshore Team’s automation and test plans, and creation and update of the QA Test Case Database
• Overhauled client upgrade and client use case testing and advocacy in design process, resulting in fewer post-release escalation issues to the Rapid Response Team.

Redesigned existing website that failed to meet business needs. Collaborated with business owner on requirements and updates to ensure site retained feel and design of company.

• Recruited to establish QA team, process, and procedures for an email marketing campaign management startup that lacked a QA department.
• Took ownership of initial testing and test strategy of existing client email campaigns.

• Originally recruited to ensure successful re-branding and re-launch of the iCast website and online services, and to provide ongoing testing ownership of new site features, including chat, forums, search and newsletters.
• Took ownership of key projects, such as Exchange Path, TV Grid, Movie Showtimes, and Search integration, managing test plans, triage, and communication & coordination with producers and developers.

US

• Contributed to the development of the new version of BankBoston’s HomeLink product and the back-end email messaging service (BackLink) through manual and ad hoc testing.
• Assisted in the creation of the new E-Mail Team to handle official bank communications and responses to email inquiries
• Trained new On-Line Services Representatives by volunteering to travel to Providence, RI, to coach and support employees there,and by providing side-by-side training in our Dedham location.
• Resolved customer inquiries and complaints by handling multi-channel email services within a turn-around goal of 24 hours, resulting in greater customer loyalty and appreciation
• Ensured customer satisfaction with problem resolutions by providing oral and written communications between the bank, customer, and vendor.
• Aided the productivity and performance of the On-Line Services department by communicating new information and troubleshooting techniques to fellow team members.

US

• Established strong customer relationships, for which I was recognized with an Exceptional Sales Achievement Certificate for the most new online banking accounts in January of 1998.
• Resolved in-depth software and hardware technical problems customers experienced with online banking and the BankBoston website.
• Handled complicated technical customer issues resulting from the BayBank/Bank of Boston merger, and from the transition from the old HomeLink system to the new HomeLink system.

US

• Instructed and advised customers on the specific products and services offered by BankBoston, resulting in increased sales and revenue for the company.
• Initiated and facilitated resolution for customer research requests.
• Built solid internal and external relationships through exceptional problem solving, ownership, and follow-through, and prompt, courteous customer service

Bachelor Of Arts - Ba - Program, Comparative Literature, History

Bachelor’S Degree Program, English

Certification, Webmaster