NextGen EMR Trainer

∎ Designed & taught basic and advanced programs, courses to employees on best practices∎ Worked directly with CEO, CFO, CIO, directors, and managers to facilitate all aspects of training ∎ Wrote various internal manuals: e.g., Microsoft Suites reference guides & internal mgmt. software∎ Audited internal systems to ensure proper usages; designed / created queries for tracking employee productivity∎ Worked Directly with HR; reporting employee productivity & arranging… Show more ∎ Designed & taught basic and advanced programs, courses to employees on best practices∎ Worked directly with CEO, CFO, CIO, directors, and managers to facilitate all aspects of training ∎ Wrote various internal manuals: e.g., Microsoft Suites reference guides & internal mgmt. software∎ Audited internal systems to ensure proper usages; designed / created queries for tracking employee productivity∎ Worked Directly with HR; reporting employee productivity & arranging international travel for relocation∎ Negotiated corporate rates for hotels, catering services and business meetings∎ Performed Quality Assurance testing prior to releasing upgrades ∎ Q.C. liaison between Europe corporate headquarters, North American upper management and directors∎ Hired/Managed summer interns for specific IT projects, supervised administrators and outside vendors Show less

∎ Liaison between director and client at first stage of development∎ Sold Director’s skills in Creative Art∎ Assisted clients with creative needs, documented needs/ideas for director; followed up with clients

∎ Instructed Oral Surgeons and their staff in the use of practice management and imaging software ∎ Gave annual lectures for Oral Surgeons and their staff (up to 250 people) on different modules within the software. Conducted online classes for surgeons and their staff ∎ Installed Client/Server software at customer sites on a regional and national level∎ Wrote directly targeted technical copy for corporate brochure (a business development tool)∎ Performed Quality Assurance… Show more ∎ Instructed Oral Surgeons and their staff in the use of practice management and imaging software ∎ Gave annual lectures for Oral Surgeons and their staff (up to 250 people) on different modules within the software. Conducted online classes for surgeons and their staff ∎ Installed Client/Server software at customer sites on a regional and national level∎ Wrote directly targeted technical copy for corporate brochure (a business development tool)∎ Performed Quality Assurance testing on software prior to launching it to customers ∎ Sold additional components of software programs; analyzed needs and submitted recommendations to clients∎ Counseled Practice Managers and Physicians on analyzing theirAR and insurance reports Show less

∎ Represented company as primary support technician for end users of Applications Service Provider software (ASP)- Provided technical support for various operating systems and devices∎ Trained new employees on company policies and procedures; trained customers on Client/Server software∎ Performed Quality Control testing on new products and software updates