Michelle Mateen Email & Phone Number

Mesa, Az, Us

Scottsdale, Arizona, United States

● Currently acting as a stand-in Center Manger for the Scottsdale/Paradise Valley district● Leading two centers/two companies, one MedPost, one FastMed● Led during corporate merge of MedPost and FastMed by assuring compliance was adhered to for both centers● Assist multiple sites, as needed, including other districts● Certified Credentialed EPIC Front Office Trainer● Motivate teams in order to enhance retention, utilizing numerous methods● Coach staff on operational methodologies and best practices, as adherent to Joint Commission and State audits● Oversee day-to-day center operations including staffing, patient flow, and identifying opportunities for improvement● Assist in interviewing and training of new staff; working with HR personnel, recruiting, and corporate trainers, as needed● Develop staff through coaching, mentoring, rewarding, training, and guiding● Prepare and post work schedules● Ensure compliance with necessary credentialing and regulatory standards, updating as renewals present● Ensure resources are available, including supplies and necessary equipment for effective center operations● Ensure staff are updated with all changes in EPIC and from FastMed, including trickle-down information from supervisors● Perform random audits to ensure clinics are in compliance with state and company regulations, and coach as needed● Perform quarterly inventory for both clinics● Created an SOP for the Deposit Process to ensure deposits are processed efficiently and deposited promptly● Developed and initiated solutions to eliminate front office errors for billing● Ensure work queues are cleared of billing errors across the Arizona Market, including necessary coaching to all centers● Submit work orders for building maintenance, as needed● Ensure multiple sites remain staffed and open on a regular basis

Chandler, Arizona, United States

Catering and Homemade TV Dinners Family Style

Arizona, United States

Events Admin (Contract, Remote):● Venue Sourcing● Set up and execute event registration based on individual client needs● Intermediary for the venders, venue staff and the clients● Maintains strict deadlines for all invoices due ensuring prompt and correct payments● Tracks all expenses for each event and compiles expense reports● Tracks all venders, deliveries, flights, hotels, transport, guest list and venue staff

Remote

Tempe, Az, United States

Payroll Specialist: ● Time cards adjustments using ADP system● Responsible for processing employee terminations in 48 states● Performs timecard audits● Process payroll for exempt and nonexempt employees● Maintains strict deadlines for payroll processing

Chandler Regional Hospital/University Of Arizona Cancer Center Dignity Health

Coordinator Senior/Payroll Clerk Senior (Chandler Regional Hospital): ● Maintained timecards in TEAM system for all Perioperative Staff● Created all employee schedules in TEAM● Maintained Assistant Director of the Perioperative Department's calendar● Misc tasks and projects assigned by the Director and the Assistant Director● Performed audits of the OR, SPD, and instrument trays● Logged all sick calls and maintained the PTO calendars● Oriented new hires on the TEAM system, policies and procedures and gave a full hospital tour● Pre-screened potential candidates for hire, scheduled all interviews and called all references● Assembled new hire packets● Maintained spreadsheets for phone lists, license expiration, travel staff contracts and service datesCoordinator II (U of A Cancer Center at St. Joseph’s Hospital now known as Cancer Institute at St. Joseph’s): ● Created and implemented the SOP for the Intake Department● Super User for Cerner and on the EMR implementation team● Maintained open communication with nurses and doctors for patients’ needs● Screened all incoming new patients to appropriately schedule with the correct oncologist● Obtained all pathology reports, radiology reports, labs, consults and/or films necessary for new patient consults● Facilitated scheduling coverage, resolved any insurance barriers, and/or arranged transport● Cross trained for Check in/out in Physicians Clinics and Outpatient Infusion

Banner Health Transfer Services/Banner Md Anderson

Multi-Specialty Clinic Scheduler: ● Schedules all patient appointments within MD Anderson Cancer Center● Provides prep and instruction for various procedures and scans● Maintains open communication with nurses and doctors for patients’ needs● Maintains high volume phone lines, muti-clinic schedules and emails● Created patient schedules based on a variety of clinic visits: scans, labs, chemo, MD visits● Balance the physicians’ administrative calendar with their clinic schedules● Preceptor for newly hired employees Central Intake Representative: ● Processed incoming requests for patient placement upon hospital discharge● Processed referrals for new orders upon hospital discharge● Process referrals for acute rehab, home health services and DME (Durable Medical Equipment) equipment upon hospitaldischarge● Provides verbal and written instructions to case management for patient care● Evaluate referral to determine which contracted company to assign the patient to● Communicate with case management for all needed documents● Gather and send all pertinent documentation to the assigned company● Manage incoming referral queue, assigning incoming referrals to team members via round robin● Preceptor for newly hired employees

Front Office and Referral/Authorizations Lead: ● Check patients in/out and coordinate the doctor's schedules, collect co-pays and balance drawer● Super user for eClinicalWorks EMR implementation● Preceptor for newly hired employees● Schedule MD and chemo appointments while maintaining demanding phone lines● Created and implemented spreadsheet for tracking referrals and auth on active patients● Created and implemented SOP for referral and authorizations as well as medical records requests● Uploaded dictation files to send to the service, download all dictated consults/visits● Double check all dictations for grammatical and spelling errors prior to Dr seeing for approval● File charts, copy medical records and organize patient charts for upcoming visits● Obtain benefits and eligibility for all chemo and in office medications● Assisted impoverished patients apply for foundation assistance● Obtained referrals and authorizations for scans, exams and procedures,● Scheduled all exams and procedures● Balance the physician’s administrative calendar with her clinic schedule● Assisted the MD with BMBXs when short staffed● Assisted the MA (Medical Assistant) take vitals and room patients when short staffed● Precepted and monitored hours for all externs