Michelle Jordan

Michelle Jordan Email and Phone Number

Vice President, Culture and Inclusion @ AT&T
Texas, United States
Michelle Jordan's Location
Dallas-Fort Worth Metroplex, United States, United States
Michelle Jordan's Contact Details

Michelle Jordan work email

Michelle Jordan personal email

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About Michelle Jordan

Michelle Jordan currently serves as Chief Diversity Officer at AT&T. As the leader of Diversity, Equity and Inclusion (DE&I) efforts for the telecommunications company, Michelle is responsible for leveraging AT&T’s diversity and inclusion strategy, programs and partnerships to drive innovation and growth.She has been with AT&T since 2006, and her previous titles include vice president, talent and leadership development, in charge of heading up talent strategy and design and delivery of AT&T leadership and executive experiences, and vice president, talent acquisition. Her talents have made an impact within AT&T on teams that include product management, corporate strategy, service management, executive communications, call centers and college recruitment. Michelle started her career in environmental engineering, ran a chemical pilot plant operation and launched a new line of chemicals. She also has a passion for entrepreneurship, which led to her own business supporting women entrepreneurs and her stint as an adjunct for Atlanta Technical College teaching small business owners. A native of Saginaw, MI, Michelle is a graduate of a Historically Black College & University (HBCU), Florida A&M University, where she earned a Bachelor of Science in chemical engineering, and Kennesaw State University, where she completed her Master of Business Administration. She resides in Dallas, TX, with her husband Jeff and their two sons.

Michelle Jordan's Current Company Details
AT&T

At&T

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Vice President, Culture and Inclusion
Texas, United States
Michelle Jordan Work Experience Details
  • At&T
    Vice President, Culture And Inclusion
    At&T
    Texas, United States
  • At&T
    Chief Diversity Officer
    At&T Jul 2022 - Present
    Dallas, Tx, Us
    Leads AT&T’s Diversity, Equity and Inclusion efforts across the business, expanding equitable opportunities for our employees and the communities we serve, as part of how we generate equality for all.
  • At&T
    Vice President, Talent Strategy
    At&T Jul 2020 - Jul 2022
    Dallas, Tx, Us
    Led AT&T’s award-winning executive and leadership development organization and a team of professionals around the world responsible for designing and executing premier learning experiences.
  • At&T
    Vice President, Global Talent Acquisition
    At&T Jan 2019 - Jun 2020
    Dallas, Tx, Us
    Led a team of world-class professionals responsible for domestic and international talent attraction, recruitment, and staffing efforts. Successfully delivered operational efficiencies and effectiveness in employee branding, marketing, sourcing, social media and partner relations while transforming the customer and employee experience. RESULTS: Hired more than 33K internal and external hires, 250K contractor, 100 expatriates and 1.5K foreign nationals.
  • At&T
    Avp, Call Center
    At&T Aug 2016 - Dec 2018
    Dallas, Tx, Us
    Led a team of more than 5K internal employees and external frontline representatives across 22 sales centers in the Mobility & Entertainment Group maniacally focused on delivering a premiere customer experience.RESULTS: 13% revenue increase on a multimillion-dollar base for Video, Internet and Wireless products, 64% improvement in employee satisfaction and 33% expense savings yielded from operational efficiencies.
  • At&T
    Executive Director, Global Leadership Development Training
    At&T Dec 2014 - Jul 2016
    Dallas, Tx, Us
    Led the creation and execution of AT&T’s world-class Leading with Distinction leadership development program for more than 250K employees globally to drive strategic alignment.RESULTS: Flawlessly led the design, execution and management of the AT&T/DIRECTV post-merger Leading with Distinction programs yielding >90 eNPS results for the program.
  • At&T
    Director, Executive Communications
    At&T Feb 2013 - Nov 2014
    Dallas, Tx, Us
    Oversaw the reputation of AT&T Chairman and CEO by leading a broad range of strategic communications projects. Managed crisis communications and mitigated issues before they escalated to the Chairman. RESULTS: Led the Chairman’s communications initiatives and strategic planning for more than 150 global, external and internal programs and video productions.
  • At&T
    Director, Enterprise Customer Service Management
    At&T Jan 2012 - Jan 2013
    Dallas, Tx, Us
    Led an enterprise client experience project management team focused on retaining a $29B revenue stream and managing projects and programs to aid Customer Service Managers in providing an end-to-end experience. RESULTS: Spearheaded the introduction of a new Technical Applications Specialist role in Service Management contributing to an enhanced client experience, increased net promoter scores and incremental revenue.
  • At&T
    Director, Corporate Strategy
    At&T Jun 2010 - Dec 2011
    Dallas, Tx, Us
    Delivered recommendations and portfolio management strategies in support of AT&T’s advertising growth. Prioritized opportunities and evaluated potential investments, strategic partnerships, and merger & acquisition activities. RESULTS: Developed and led a $100M strategic initiative to drive value from AT&T’s advertising products.

Michelle Jordan Skills

Product Management Strategic Partnerships Cross Functional Team Leadership Telecommunications Product Development Strategic Planning Competitive Analysis Product Marketing Marketing Strategy Team Leadership Sales Operations

Michelle Jordan Education Details

  • Florida Agricultural And Mechanical University
    Florida Agricultural And Mechanical University
    Chemical Engineering
  • Kennesaw State University - Michael J. Coles College Of Business
    Kennesaw State University - Michael J. Coles College Of Business
    Marketing

Frequently Asked Questions about Michelle Jordan

What company does Michelle Jordan work for?

Michelle Jordan works for At&t

What is Michelle Jordan's role at the current company?

Michelle Jordan's current role is Vice President, Culture and Inclusion.

What is Michelle Jordan's email address?

Michelle Jordan's email address is th****@****aol.com

What is Michelle Jordan's direct phone number?

Michelle Jordan's direct phone number is +121035*****

What schools did Michelle Jordan attend?

Michelle Jordan attended Florida Agricultural And Mechanical University, Kennesaw State University - Michael J. Coles College Of Business.

What skills is Michelle Jordan known for?

Michelle Jordan has skills like Product Management, Strategic Partnerships, Cross Functional Team Leadership, Telecommunications, Product Development, Strategic Planning, Competitive Analysis, Product Marketing, Marketing Strategy, Team Leadership, Sales Operations.

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