Lead new Box deployments for up to 30K+ users at a time; manage project plan, resources, risks, and scope for several large scale projects simultaneously; oversee technical, training, change management, and security work streams; identify requirements and opportunities for industries ranging from healthcare to M&E to telecom; identify opportunities and scope new Consulting engagements

Manage 20+ new implementation projects or updates of Bazaarvoice software concurrently; lead and collaborate with technical and design resources; oversee schedules, resources, and project timelines; track project launches and associated revenue; align with monthly and quarterly company revenue goals; pilot new implementation processes

Client Success Director (November 2011 - February 2013)Manage strategic relationship with a variety of retail clients (apparel, home goods, education, technology, sporting goods); primary goals center on ensuring client ROI and program optimization; recommend new features, design modifications, and additional products to help enhance overall performance; collaborate with clients regarding internal marketing strategy in order to collect as much customer feedback as possible, and then utilize that user-generated content both online and in-store (to power higher conversion rates, customer awareness, increased site traffic, success of new product launches, etc.)

Oversee 30+ projects simultaneously including webinars, email drip campaigns, nurtures, CPL programs, content centers, hyper-sites, data audits and analyses; execute projects resulting in $500K+ revenue per quarter; main client point of contact for numerous tactical accounts; aggressively move projects through internal production cycle (creative, development, QA) while ensuring quality and timeliness; responsible for meeting deadlines, and keeping projects profitable; leverage PM software AtTask to forecast revenue, monitor hours worked on each project, keep timelines up-to-date

Grew and maintained 150+ online builder accounts as the primary contact person, set up new builder listings manually or via RSS feed, performed overall account evaluations and recommendations based on additional Builder Homesite product offerings, analyzed partner sites and quality of listings, followed up on 45+ day accounts receivable

Managed 30+ accounts between the size of $2K to $2MM, provided financial capital daily, weekly, or monthly to each client, performed daily risk analysis on each account and each advance, handled all aspects of each company's accounts receivable, individually maintained and analyzed each account and their outstanding debtAssistant Relationship Manager (June 2007 to Sept 2007)Assisted account manager as secondary point of contact for clients, analyzed accounts receivable for numerous debtors across each client, verified invoice validity, provided recommendations regarding company credit worthiness and associated risk

Performed on-site recommendations, website analysis, and link building; brainstormed keywords for various clients and evaluated their effectiveness, regularly tracked natural search rankings for specific key words, created copy for pay-per-click ads and tracked click through rates; analyzed ROI for 1,000+ keywords and completed daily bid management using AdWords; created log of most effective directories by tracking inbound client links recognized by GoogleWebsite & Order Manager for SwimLocker.com (May 2006 - August 2006)Oversaw $100,000 of inventory, handled 20-30 daily customer support and order issues, brainstormed marketing techniques; executed various promotions, direct emails; improved Swimlocker pages using basic knowledge of HTML, evaluated competitor promotions, prices, product availability, and website design