Serving as a business management consultant for higher education institutions in the UK, undertaking services such as business analyst, data manager, enrolment planning and progression review.

Overseeing the student journey from application to graduation. Key accomplishments:- Redesigned the enrolment and induction process: Aligned all course and campuses to deliver a consistent student experience. Developed pre-arrival communications to foster a sense of community and belonging before students’ first official day.- Revitalised student communications: Utilised new mailing software to create modern, aesthetically pleasing designs, enhancing student engagement and… Show more Overseeing the student journey from application to graduation. Key accomplishments:- Redesigned the enrolment and induction process: Aligned all course and campuses to deliver a consistent student experience. Developed pre-arrival communications to foster a sense of community and belonging before students’ first official day.- Revitalised student communications: Utilised new mailing software to create modern, aesthetically pleasing designs, enhancing student engagement and readership. Implemented analytics to monitor and improve communications effectiveness.- Enhanced data management policies: Strengthened data management within the student management system, standardising nomenclature across peripheral systems and partner organisations to ensure consistency and accuracy. Show less

Overall responsibility for regulatory returns and data analysis, including leading several transformative projects.Key accomplishments:- Enhanced student experience: Led multiple projects to implement digital solutions, such as self-service room booking, institutional intranet, digital publications of internal news, a new Learning Management System (Canvas), a new Student Record System (Banner), a Student Engagement monitoring application, and a streamlined process system for… Show more Overall responsibility for regulatory returns and data analysis, including leading several transformative projects.Key accomplishments:- Enhanced student experience: Led multiple projects to implement digital solutions, such as self-service room booking, institutional intranet, digital publications of internal news, a new Learning Management System (Canvas), a new Student Record System (Banner), a Student Engagement monitoring application, and a streamlined process system for integrating new acquisitions into the institutional operation model.- Promoted evidence-based decision-making: Developed and distributed regular data packs, leading change management initiatives across all 15 campuses to embed consistent and data-driven practices in the institutional culture.- Ensured best practice consistency across campuses: Conducted on-site reviews of each campus in the UK, Ireland, and Germany to identify and align best practices, strengthening a unified institutional mindset. Show less

Managed student timetables, systems, student communications, and data collection, analysis, and managementKey accomplishments:- Managed student feedback: Collected and responded to feedback combining face-to-face interactions and digitised processes, achieving a response rate of over 80% whilst maintaining personal engagement and enhancing efficiency.- Led large-scale transformative projects: Transitioned from spreadsheet based systems to industry standard software including Celcat… Show more Managed student timetables, systems, student communications, and data collection, analysis, and managementKey accomplishments:- Managed student feedback: Collected and responded to feedback combining face-to-face interactions and digitised processes, achieving a response rate of over 80% whilst maintaining personal engagement and enhancing efficiency.- Led large-scale transformative projects: Transitioned from spreadsheet based systems to industry standard software including Celcat for Timetabling and Attendance, and Ellucian’s Quercus for the Student Record System.- Improved student satisfaction: Focussed on specific areas such as timetabling and organisational management. Implemented software solutions and enhanced communication streams, resulting in a 20% increase in satisfaction in those areas. Show less

Worked predominantly within the International Unit and assisted with updating the contacts database, support for the launch of the new website with some web editing and some rebranding work utilising InDesign to refresh documents and produce a newsletter.

Worked mainly for the owner of the company on personal matters such as accounts, recruitment, travel as well as running the administrative side of the architectural firm.

Starting with this company shortly after it's inception in Australia, I had the opportunity to work in every facet of the company and expand my knowledge of how to run a small business. In addition to this, I also assisted the CEO with his personal items including travel, events, diet and personal appointments.

Administration/Merchandising Website development and maintenance (extensive use of Adobe applications)Monitoring and ordering for stock for Merchandise departmentInvestigating new productsEnsuring orders received in a timely mannerAssist with Administration and data entry