Michelle Crews Email & Phone Number

Sacramento, Ca, Us

Vista, California, United States

Maintain confidentiality of restricted information; elicit and explain information effectively and accurately to a wide variety of individuals representing diverse cultures and backgrounds including local government officials and the general public; elicit and provide information relevant to defendants' custody status and court appearances; check and compare documents such as for the processing of bail bonds for accuracy and completeness; update and maintain records, logs, rosters and registers; maintain professional demeanor and response in handling sensitive calls/callers; record callers' personal information accurately, legibly, and completely; work effectively/accurately with codes and coded information; read, interpret, and communicate penal codes and legal mandates accurately; perform accurate cash transactions; appointment setting of incarcerated persons on behalf of family members or various professional persons; function calmly in situations that require a high degree of sensitivity, tact and diplomacy; treat County employees, representatives of outside agencies, and members of the public with courtesy and respect; assess the customer's immediate needs and ensure customer's receipt of needed services through personal service or making appropriate referral; provide prompt, efficient and responsive service; exercise appropriate judgment in answering questions and releasing information; analyze and project consequences of decisions and/or recommendations. CLETS Certified: effective 1/13/2023 - 1/13/2025.

Vista, California, United States

Receive order requests for price quotations, confirmations, follow-ups, and purchase orders. Process all orders, returns, credits, additional billing and changes or cancellations directly from the customer/salespersonnel using an SAP software program; respond immediately to customer inquiries/information needs and provide positive, courteous service to Customer/Sales Personnel; answer questions regarding product line, pricing, and deliveries; provide proof of deliveries by request and samples of product; works with Merchandising/Purchasing to expedite or insure timely delivery of scheduled shipments; maintain close liaison with other departments to carry order through to completion; work with the appropriate internal departments on inquiries, quotes, returns, credits, stock counts, credit card orders, COD orders and re-deliveries from vendor; report all errors or any other pertinent customer concerns to Manager of Inside Client Relations; keep lines of communication open with Manager/Sales Personnel; look for opportunity to add on to client orders, promos, close out items; suggestive selling to customers; keep up to date information on customers; and assist in maintaining assigned Sales Personnel’s unshipped/unbilled reports.

Sacramento, California Area

Constant contact with outside sales reps, Design and Build Consultants, up to 17 manufacture representatives, authorized dealers, logistics companies and buyers/end-users via email and/or phone; managed and expedited incoming orders from beginning to end; carefully reviewed each for accuracy in pricing and required specifications; with the use of Auto Quotes, drafted equipment quotations based on the careful review of consultant drawings and specifications noted within them; in many cases carefully identifying required voltage, available space, NEMA configurations, finishes, power type, seismic requirements, understanding use, installation location of equipment to identify material finish/coat type needed; utilized basic working knowledge of general construction, mechanical, electrical, and plumbing within the provided architectural/schematic drawings and or written specifications; managed deadlines daily for multiple projects that ran simultaneously; performed data entry of collected data from multiple platforms used within our scope of business into the newly incorporated Salesforce platform to maintain sales data and related information.

Sacramento, California Area

Coordinate with and provide consultative services to a wide range of food service-related representatives and business owners in order to make recommendations of food service systems and supplies based on the review and analysis of the business type, budget, and food industry trends; develop frequent open and effective communication with management and all supportive staff to ensure every transaction is accurately processed and completed; collect, research and compare a variety of equipment using Auto Quotes, a cloud-based catalog and quotation application for the food service equipment industry, used to produce formulated equipment quotations and spec sheets to customers; process and maintain records of customer transactions; research and identify appropriate equipment using Microsoft Dynamics NAV, an enterprise resource planning (ERP) software product; strategically evaluate and calculate costs in order to meet any financial restrictions or needs of the customer while maintaining profitability for the company; prioritize, organize and manage daily tasks such as producing sales quotations, contacting the manufacture for the status of each customer’s purchase order; and follow-up with each customer to ensure customer satisfaction.

Oakland, Ca

Examined and maintained case related accounts payable invoices using a Microsoft Excel based accounting software program to cross-reference charges against case file notes and identifying any discrepancies; drafted letters to both clients and opposing counsel in an effort to collect unpaid balances; issued payments to vendors for professional services rendered while carefully following payment agreements and guidelines; utilized a variety of business administrative and analytical techniques to resolve complex cases that resulted in substantial amounts of legal and miscellaneous fees; at the request of up to as many as 30 attorneys, generated client budget and cost reports from a regularly maintained Microsoft Excel database; frequently communicated with all case related parties and office personnel both orally and in writing in order to clarify any unambiguous documented information, in addition to investigating the validity of unusually inflated charges.

Fairfield, Ca

Obtained, reviewed and analyzed gathered information such as property searches reports, pay-off information, judgments, and child support liens for the process of issuing a final Title Policy; processed, reviewed and analyzed title reports of sale, resale and refinance escrow transactions with the use of ExpressNET, a software system that electronically connects all parties in a real estate transaction, quickly and easily transferring data between title, escrow, Realtor, lender, broker and other real estate service providers; assembled escrow files, while checking for details of instruction, completeness, and accuracy; developed and maintained collaborative reciprocal relationships with existing and potential clients while introducing value added information, products, and services; formulated and prioritized strategic account plans including budget analysis and Power Point presentations for existing and potential clients; networked throughout Solano County by attending weekly Board of Realtor meetings; achieved market share goals by maintaining competitor awareness and exercising effective time management; utilized effective sales principles and techniques; developed strong partnerships by effectively collaborating and communicating within department personnel and organization.

Phlebotomy Technician/Phlebotomist

Paralegal Certificate, Law

Activities and Societies: Sacramento Valley Paralegal Association Coursework: Introduction to Law; Contract Law; Business Law; Bankruptcy.

Certificate Of Paralegal Studies, Law

Coursework: Introduction to Law; Contract Law; Business Law; Bankruptcy Law; Professional Responsibility & Legal Ethics; Drafting.