Michelle Daigle Email & Phone Number

Montreal, Quebec, Canada

Montreal, Quebec, Canada

Montreal, Quebec, Canada

Pointe-Claire, Quebec, Canada

Build or Improve Organizational Project Management CapabilitiesI specialize in helping businesses assess, establish or improve project management capabilities within their organizations, and have vast experience in working with teams through their unique requirements and the accompanying change management of implementing governance, frameworks, processes.

Montreal, Canada Area

• Key Achievements – Rolled out an enterprise wide resource management tool and process.
• Served as the North American PMO Lead and Senior Program Manager for a newly formed IT PMO.
• Played a key leadership role in establishing and driving forward the project management office and program roadmap, both in a regional and global capacity.
• Instrumental in establishing governance and had responsibility for the project reviews globally for 9 project managers, as well as coaching.
• Led global project teams on IT infrastructure programmes and projects, including a large-scale network re-architecture programme, a Cisco telecom upgrade project, office fit-outs, third-party integrations, and.
• Effectively managed both client and vendor relationships, building strong relationships.

Montreal, Canada Area

• Key Achievements – Successfully led adoption of programme management and the PMO project framework at all levels within the organization, establishing the role.
• Served as North American PMO Lead and the Senior Program Manager as part of a newly formed product development PMO.
• Key player in rolling out program management within the organization as well, as well as portfolio management, and PMO best practices.
• Successfully delivered over 15 projects and programmes, many concurrently, from small to global scale, delivering on a strategic programme roadmap, and ensuring alignment of programme delivery with strategic objectives.
• Engaged several global project teams across multiple organizations, with in excess of 60 team members, to deliver on complex product development programs in a coordinated manner.
• Managed vendor relationships, and participated in Statement of Work development and approval.

Self Employed

Negotiated contracts, created advertising and promotions plans, planned and organized all aspects of event days including staffing, logistics, and schedules.

Burnaby, BC

• Senior Program and Project Manager responsible for integration and application development projects, as well as operations releases, delivering on the 3-year IT strategic roadmap.
• Key Achievement – Program rescue of a high-profile public sector programme that was nine months behind schedule that had been announced to the press. Delivered on budget and on time.
• Delivered the largest cross-functional IT programme that had been undertaken at BC Housing, delivered on time and on budget.
• Led a department of 28 full-time contractors and full-time employee reports. Line manager for Project Managers, Business Analysts and Technical Project Leads
• Responsible for career development and hiring for FTEs. Also responsible for hiring, contract negotiations, renewals for contractors.

Vancouver, Canada Area

• Programme and Portfolio Manager - 2006-2007
• Responsible for the Product Development portfolio delivery
• PMO - Played a major role in the start up of the PMO at Riptown. Pioneered the use of project charters and risk management plans. Developed project plan templates which were adopted by other teams, resulting in better.
• Spearheaded delivery of a strategic international expansion initiative resourced with 7 project managers and approximately 72 project team members.
• Drove significant departmental and process change to ensure that all seven project teamswhich previously operated with complete autonomy now execute through inter-dependency challenges toward a common strategic goal.
• Managed program and delivery of 4 core strategic multi-million dollar products to ensurecontinuous alignment of program and project scope with strategic business objectives and product roadmaps.

Vancouver, Canada Area

• Led small IT and Telecom implementation projects (12 plus weeks). Provided telecom operations support and requirements assessment for approximately 300 retail glass operations.
• Managed a small call center implementation project from facilities, office equipment andtechnology, to server installation, applications selection and implementation, through to go-live.

Saint John, New Brunswick, Canada

• Managed all telecommunications requirements for three contact centers with seven business units, consisting of approximately 2000 employees, reporting to the Global Telecommunications Manager.
• Managed all vendor relationships and contracts, telecom operations activities, short to mid-term planning based on business direction of various business units, and planned technology upgrades.
• Successfully led in excess of 20 telecom projects small to large scale, including, most notably,the Telecom component of the opening of a new contact center in Fredericton, NB, with resources at multiple levels within.
• Projects ranged from installations and upgrades of PBX switches, agent monitoring systems and IVRs, to call center start-ups.
• Other – Initiated technology trials, designed and implemented and supported

Saint John, New Brunswick

• Coordinated and managed the implementation of small to mid-sized telecom projects by working closely with the customer and engaging the appropriate internal resources from requirements assessment through.
• Customer Liaison and dedicated single point of contact between Aliant and several major contact center accounts, for telecom operations activities.
• Other responsibilities included: System Administration, application support on telecom products, electronic billing analysis and reporting, analysis and troubleshooting, and end user training on telecom products.

Passed

Portfolio Management Course

Project Management, Ubc, Project Management, Honours

Business Information Technology, Software Development, Honours

Business Administration, Business Administration And Management, General, Honours