Michelle De La Cruz

Michelle De La Cruz Email and Phone Number

Strategic Customer Success Manager @ BetterCloud | Elevate your IT team with the SaaS Operations market leader. @ BetterCloud
new york, new york, united states
Michelle De La Cruz's Location
Austin, Texas Metropolitan Area, United States
About Michelle De La Cruz

Currently, I'm a Customer Success Manager supporting BetterCloud's strategic client base. I've directly supported IT & Security clients for 7+ years, and supported go-to-market teams for 2+ years prior. I initially worked with Google Cloud, pivoted to ERPs, and now mainstream SaaS applications (Google, O365, Okta, Slack, Atlassian, etc.). My customers have given prospect referrals, glowing G2 reviews, presented at company events, and once even called me the "Michael Jordan of Customer Service" (!).I'm Peruvian-American and married into a Spanish-American family. Recently I worked with colleagues to establish a latino Employee Resource Group, Betterfamilia, where I continue to serve as Chair.Day-to-day, I'm a health and fitness junkie and have spent years exploring nutrition, functional medicine, and all sorts of physical activity. Lately I've also been interested in travel and interior design.Thanks for reading about me. I'm an open book and would love to connect further via DM!

Michelle De La Cruz's Current Company Details
BetterCloud

Bettercloud

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Strategic Customer Success Manager @ BetterCloud | Elevate your IT team with the SaaS Operations market leader.
new york, new york, united states
Website:
bettercloud.com
Employees:
286
Michelle De La Cruz Work Experience Details
  • Bettercloud
    Customer Success Manager, Strategic
    Bettercloud Jul 2022 - Present
    BetterCloud is the market leader for SaaS Operations. With SaaS adoption growing 38% YoY, an average IT team is now responsible for managing and securing 110+ SaaS applications. Existing solutions are not designed to handle aggressive SaaS sprawl. By automating critical work like user lifecycle management and data protection, BetterCloud's 1000's of customers enjoy greater employee productivity and more secure IT environments. With unrivaled SaaS expertise and a powerful integration library, BetterCloud’s SaaS Management Platform typically enables true "Zero Touch" SaaS operations in less than 2 months.
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  • Bettercloud
    Customer Success Manager, Enterprise
    Bettercloud Sep 2021 - Jun 2022
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  • Syniti
    Customer Success Manager
    Syniti Mar 2019 - Sep 2021
    Austin, Texas Area
    Proactively enabled our customers' success through product expertise, nurturing relationships, and internal advocacy for Syniti's client needs. This involved managing a portfolio of Syniti's cloud customers, as well as being the Community Manager for Syniti's product user community, Data Insiders.
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  • Syniti
    Customer Success Analyst
    Syniti May 2017 - Feb 2019
    Austin, Texas Area
    • In this role I became the first and sole member of Syniti's Customer Success Team. My client portfolio included both high-profile clients and early adopters of our cloud-based solution, Syniti Knowledge Tier.• My goal was to ensure our customers achieved their desired business outcomes and beyond using Syniti solutions. I onboarded new users, aligned key priorities to both delivered and custom solutions, and provided expertise on data management strategy.• Much of my role involved working closely with other technical teams: Product Management & Engineering to communicate customer needs, Documentation to fill gaps in help resources, and Support to quickly resolve customer issues.• As part of this role I also became Community Manager for Syniti's product user community, Data Insiders. Here I produced customer-facing help content, arranged and hosted webinars, and identified trends in FAQ to produce better software and help content.
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  • Syniti
    Product Licensing Coordinator
    Syniti Dec 2015 - Apr 2017
    Austin, Texas Area
    • As Syniti’s first Product Licensing Coordinator, I took over the roles of Sales Operations and IT in the software licensing process, including contract review, license creation, and license auditing.• Defined & documented licensing processes for various product lines, including DSP™, Quadrate, Information Governance Universal Connect (IG UC), and the Information Governance Cloud (IGC).• Designed custom objects in SFDC for license audit maintenance, more comprehensive reporting, and to enable greater transparency organization-wide.• Eventually shifted out of this role while training our new Product Licensing Coordinator. In my Customer Success roles, I still worked closely with the Product Licensing Coordinator in an advisory role.
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  • Google
    Deal Desk Specialist
    Google Nov 2014 - Dec 2015
    Austin, Texas Area
    • Secured $4M in FY15 bookings by equipping Google for Work (now Google Cloud Platform) sales team with deal policy, process, and configuration guidance • Drove solutions for non-standard deal elements: reviewed customer proposed contract redlines, evaluated deal structuring risks, and aligned necessary stakeholder approvals.• Engaged internal teams to ensure effectiveness of deal structuring - Order Management to avoid operational issues, Legal to finalize key contract terms, and Engineering to understand product limitations.• Served as Subject Matter Expert (SME) for the Austin team: led on-boarding of new employees, created training content, and served as an escalation contact for team performance.• Authored multiple Google for Work Sales Guides and documentation of deal structuring policies, improving LCS Team's adequacy in the deal making process
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  • Travis County
    Summer Internship
    Travis County Jun 2013 - Aug 2013
    Austin, Texas Area
    • Directly supported the County Judge by conducting policy research specific to the Commissioners Court Agenda• Reviewed news articles, general public opinions, and existing county policies to determine areas of concern within specific agenda topics• Gauged the level of success of potential county policies by reviewing studies where similar community policies had been implemented• Attended weekly Voting Sessions and recorded meeting minutes for County Judge reference
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  • Bourland Law Firm
    Summer Internship
    Bourland Law Firm Jun 2013 - Aug 2013
    Round Rock, Texas
    • Assisted in trial preparation by attending court proceedings and drafting minor legal documents for use by supervising attorneys• Issued formal demand letters based on clients' concerns• Managed case filing, answered phones, and maintained office records

Michelle De La Cruz Education Details

Frequently Asked Questions about Michelle De La Cruz

What company does Michelle De La Cruz work for?

Michelle De La Cruz works for Bettercloud

What is Michelle De La Cruz's role at the current company?

Michelle De La Cruz's current role is Strategic Customer Success Manager @ BetterCloud | Elevate your IT team with the SaaS Operations market leader..

What schools did Michelle De La Cruz attend?

Michelle De La Cruz attended Texas A&m University.

Who are Michelle De La Cruz's colleagues?

Michelle De La Cruz's colleagues are Leah Jacobs, Adam Mszanski, Zeyu Lin, Abhishek Mittal, Jharet Flores Rodríguez, Irvin Aguilar, Ana A..

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