Michelle Leeds Email and Phone Number
Michelle Leeds work email
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Michelle Leeds personal email
Michelle Leeds is a Customer Success Manager | Expertise in Process Optimization, & Technology Integration | Passionate About Employee Growth, Efficiency, and Transparent Communication at SMG Facilities. She possess expertise in management, microsoft office, google chrome, pos, food industry and 10 more skills.
Smg Facilities
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Customer Success ManagerSmg Facilities Sep 2024 - PresentRed Bank, New Jersey, United States
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Business Operations ManagerGlobal Facility Management & Construction, Inc. Feb 2022 - Oct 2023Melville, New York, United States• Spearheaded the design, development, training, and implementation of a CMMS change for +150 employees in direct partnership with CMMS team. Post-implementation included system administration which oversaw the record management of 200+ active clients, 6500+ vendor partners, 150+ employee users, and vendor/client portal users.• Managed employee training for all new hires during the 19-month period, offering continuous guidance on best practices while providing constructive feedback.• Partnering with a consultant on designing and implementing a Power BI suite of reports for internal and external usages. Presenting the data in quarterly/yearly business reviews with client partners. -
Manager Of Trade ServicesGlobal Facility Management & Construction, Inc. Feb 2020 - Feb 2022Melville, Ny• Maintained 15+ break/fix client accounts and 30+ recurring preventative maintenance clients while mentoring a team of 15+ people between two departments. • This included weekly touch base meetings internally and with client partners, quarterly business reviews, and yearly performance goal building.
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Senior Client Team ManagerFrontstreet Facility Solutions, Inc Jun 2019 - Feb 2020Greater New York City Area• Maintained 15+ client accounts while mentoring a team of 20+ people. Daily tasks included reporting, handling escalated matters, training/coaching the team, maintaining strong client relationships, and working on innovative ways to improve the team/client/company.• Created a library of 30+ standard operation procedures, FAQs, and best practices on a centralized online hub for company usage.• Subject Matter Expert for the CMMS Platform Facilities Exchange, which included company-wide training on a new platform and assisting with the overall go-live implementation. -
Client Team ManagerFrontstreet Facility Solutions, Inc Jun 2018 - Jun 2019Greater New York City Area• Maintained 4+ client accounts while mentoring a team of 10+ people. This included weekly touch base meetings internally and with client partners, quarterly business reviews, and yearly performance goal building.• Created a library of 20+ standard operation procedures, FAQs, and best practices on a centralized online hub for team usage.• Subject Matter Expert for the CMMS Platform Facilities Exchange, which included suggestions for additional development for improved processes and efficiencies in the system.
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Client Team SupervisorFrontstreet Facility Solutions, Inc Apr 2017 - Jun 2018Bohemia, Ny• Managed a team of 6+ coordinators, inclusive of their direct training on company processes and client needs. While being a point of escalation for internal team and client partners.• Created a library of 10+ standard operation procedures, FAQs, and best practices on a centralized online hub for team usage.• Subject Matter Expert for the CMMS Platform Facilities Exchange, which included suggestions for additional development for improved processes and efficiencies in the system.
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Client Services CoordinatorFrontstreet Facility Solutions, Inc Apr 2015 - Apr 2017Greater New York City Area• Managed a rolling 100+ work orders a week for various clients utilizing a CMMS system to handle all steps within a work order from dispatching, communication with vendors and corporate contacts, and providing pricing updates inclusive of proposal preparation.• Subject Matter Expert for the CMMS Platform Facilities Exchange, which included company-wide training on a new platform and assisting with the overall go-live implementation.
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Kiosk AttendantHere'S The Beach Sand Art Feb 2014 - Jun 2014Orlando, Florida AreaI would set up the kiosk stand daily, put out displays of possible artwork and invite resort guests to make one of their own. I would assist all guests in the process of making their art and put finishing touches on them so they can head back home with a finished product created and designed by themselves.
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Lifestyle Seasonal AssociateBest Buy Oct 2013 - Dec 2013Setuaket, New York, UsI worked with a team of associates to provide excellent customer service in three different departments: gaming, digital imaging and appliances. As a team it was also our responsibility to make sure that all products were down stocked and priced correctly and throughout out shifts it was our job to verify the cleanliness of our three departments. Our team also had goals for individual sales and branded payments. -
Store ManagerSubway Mar 2011 - Feb 2013Ontario, CanadaAs the store manager at Subway there were multiple tasks that I would always have to make sure were done, or delegate to the multitude of employees I was in charge of overseeing. Some of the things I was in charge of included, but were not limited to, scheduling, food ordering, inventory, hiring and training, managing the POS as well as cash drops and counts, store maintenance and cleanliness as well as exceptional customer service.
Michelle Leeds Skills
Frequently Asked Questions about Michelle Leeds
What company does Michelle Leeds work for?
Michelle Leeds works for Smg Facilities
What is Michelle Leeds's role at the current company?
Michelle Leeds's current role is Customer Success Manager | Expertise in Process Optimization, & Technology Integration | Passionate About Employee Growth, Efficiency, and Transparent Communication.
What is Michelle Leeds's email address?
Michelle Leeds's email address is le****@****way.com
What are some of Michelle Leeds's interests?
Michelle Leeds has interest in Children, Environment, Education, Animal Welfare, Arts And Culture, Health.
What skills is Michelle Leeds known for?
Michelle Leeds has skills like Management, Microsoft Office, Google Chrome, Pos, Food Industry, Multi Channel Retail, Visual Merchandising, Customer Service, Client Relations, Client Co Ordination, Negotiation, Leadership.
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