Michelle Leeds Email & Phone Number

Red Bank, New Jersey, United States

Melville, New York, United States

• Spearheaded the design, development, training, and implementation of a CMMS change for +150 employees in direct partnership with CMMS team. Post-implementation included system administration which oversaw the record management of 200+ active clients, 6500+ vendor partners, 150+ employee users, and vendor/client portal users.• Managed employee training for all new hires during the 19-month period, offering continuous guidance on best practices while providing constructive feedback.• Partnering with a consultant on designing and implementing a Power BI suite of reports for internal and external usages. Presenting the data in quarterly/yearly business reviews with client partners.

Melville, Ny

• Maintained 15+ break/fix client accounts and 30+ recurring preventative maintenance clients while mentoring a team of 15+ people between two departments. • This included weekly touch base meetings internally and with client partners, quarterly business reviews, and yearly performance goal building.

Greater New York City Area

• Maintained 15+ client accounts while mentoring a team of 20+ people. Daily tasks included reporting, handling escalated matters, training/coaching the team, maintaining strong client relationships, and working on innovative ways to improve the team/client/company.• Created a library of 30+ standard operation procedures, FAQs, and best practices on a centralized online hub for company usage.• Subject Matter Expert for the CMMS Platform Facilities Exchange, which included company-wide training on a new platform and assisting with the overall go-live implementation.

Greater New York City Area

• Maintained 4+ client accounts while mentoring a team of 10+ people. This included weekly touch base meetings internally and with client partners, quarterly business reviews, and yearly performance goal building.• Created a library of 20+ standard operation procedures, FAQs, and best practices on a centralized online hub for team usage.• Subject Matter Expert for the CMMS Platform Facilities Exchange, which included suggestions for additional development for improved processes and efficiencies in the system.

Bohemia, Ny

• Managed a team of 6+ coordinators, inclusive of their direct training on company processes and client needs. While being a point of escalation for internal team and client partners.• Created a library of 10+ standard operation procedures, FAQs, and best practices on a centralized online hub for team usage.• Subject Matter Expert for the CMMS Platform Facilities Exchange, which included suggestions for additional development for improved processes and efficiencies in the system.

Greater New York City Area

• Managed a rolling 100+ work orders a week for various clients utilizing a CMMS system to handle all steps within a work order from dispatching, communication with vendors and corporate contacts, and providing pricing updates inclusive of proposal preparation.• Subject Matter Expert for the CMMS Platform Facilities Exchange, which included company-wide training on a new platform and assisting with the overall go-live implementation.

Orlando, Florida Area

I would set up the kiosk stand daily, put out displays of possible artwork and invite resort guests to make one of their own. I would assist all guests in the process of making their art and put finishing touches on them so they can head back home with a finished product created and designed by themselves.

Setuaket, New York, Us

I worked with a team of associates to provide excellent customer service in three different departments: gaming, digital imaging and appliances. As a team it was also our responsibility to make sure that all products were down stocked and priced correctly and throughout out shifts it was our job to verify the cleanliness of our three departments. Our team also had goals for individual sales and branded payments.

Ontario, Canada

As the store manager at Subway there were multiple tasks that I would always have to make sure were done, or delegate to the multitude of employees I was in charge of overseeing. Some of the things I was in charge of included, but were not limited to, scheduling, food ordering, inventory, hiring and training, managing the POS as well as cash drops and counts, store maintenance and cleanliness as well as exceptional customer service.