Michelle Newcombe Email & Phone Number

Midleton, County Cork, Ireland

Designed and implemented a robust business process to administer post approval insolvency cases. Business volumes grew by 100% and continue to increase while in this role.Developed standardised account spreadsheets, correspondence templates and training documentation. Responsible for the maintenance and monitoring of all client accounts, for making incoming and outgoing payments to creditors and for ensuring deadlines and compliance standards are met. Issue resolution and effective communication of solutions with all stakeholders.

Dublin 2, Ireland

Managing a team of 7 Business Analysts. Establishing performance goals, tracking and reviewing team performance, on a quarterly basis.Project management of business analyst team deliverables, which were: Change management , Project Scope definition, Requirements Gathering and Specification, Process Design and Mapping, User Interface Design, User Test Case Design and Test Management,Training, Project Implementation and Support, in the UK, German and French markets.Responsible for the back and front office business delivery of several market and product launches and product enhancements. This included the brand launch of Prudential International, in France and the launch of a Long Term Care bond, in Germany.Formal reporting and informal communication to senior management, management and business representatives, throughout the organisation and across all markets.Re-designing and continuous improvement of the Business Analyst process and standard templates, including the development of a test case database for reuse across internal projects.

Dublin 2, Ireland

Managing a team of Business Analysts. Establishing performance goals, tracking and reviewing team performance, on a quarterly basis.Project management of business analyst team deliverables, which were: Change management , Project Scope definition, Requirements Gathering and Specification, Process Design and Mapping, User Interface Design, User Test Case Design and Test Management,Training, Project Implementation and Support, in the UK, German and French markets.Responsible for the back and front office business delivery of several market and product launches and product enhancements. This included the brand launch of Prudential International, in France and the launch of a Long Term Care bond, in Germany.Formal reporting and informal communication to senior management, management and business representatives, throughout the organisation and across all markets.Re-designing and continuous improvement of the Business Analyst process and standard templates, including the development of a test case database for reuse across internal projects.

County Dublin, Ireland

Responsible for the specification and development of an online training tool for the Customer Services Department.Specified the enhancement of the Automatic Arrears Documentation process and system interface design for the UK market.Gathered requirements, tested and implemented an Intranet for UK Financial brokers.

Dublin, County Dublin, Ireland

Responsible for data input, selection of investment funds, issuing of plans, committing material changes, arrears processing and the production of documentation for New and Existing business.Providing telephone support to Financial Brokers and Clients.