Michelle Madeleine Pharand Email & Phone Number

Reading, PA

Washington, PA

• Global commercial responsibility for titanium (customer satisfaction, sales, customer service, logistics, conversion and 3 sales offices)
• Develop 10 year long range plan (identifying growth, new products, competitive landscape)
• Responsible to develop and execute AOP
• Strategic work team experience – M&A evaluations
• Senior Executive and BOD presentations & interactions
• Negotiation of key customer LTA’s

Reading, PA

• Strategic planning – short & long term
• New market development
• Develop & execute AOP
• Profit optimization
• Negotiation of contractual agreements

Reading, Pennsylvania Area

• Development and evaluation of Strategic Alliance partnerships
• Business unit management of international market (analysis, forecasting, planning and development of strategy in coordination with the geographical leaders)
• UK facility closure - Accomplished
• Sales Compensation / Reorganization

Singapore

• Immediately established a sustainable sales territory in Singapore & Malaysia to justify local representative
• Directed and managed the sales & marketing of products in Australia, China, Malaysia, Singapore and New Zealand
• Developed, hired and managed sales representatives and sales agents to achieve planned sales growth, profit margin and market share in the assigned regions.
• Completed market assessment in strategic regional locations
• Responsible for training and performance evaluations for sales agents
• Provided guidance to Business Units on International competitive intelligence, customer service expectations, cultural sensitivity and currency fluctuations impact

Toronto, Canada Area

• Developed into a seasoned Sales Representative
• Team leader of a twelve member Continuous Improvement Group designed to improve efficiency within the Toronto Service Centre
• Participated in the co-ordination of developing a new alloy for Carpenter which generated a million dollars in profitable revenue
• Organized a “Machining Seminar” conducted to various customers in the greater Toronto area
• Participated in negotiations of annual pricing agreements, management of inventory programs and development of new business opportunities
• Repositioned Carpenter to regain confidence from a power generation client and successfully maintained $1.5M of business

Toronto, Canada Area

• Key individual contributor to Toronto Team, during a transitional period with minimal supervision and training
• Increased the level of customer service and increased sales growth to clients in Montreal, Quebec which contributed the justification of an Outside Sales Representative
• Supported our France territory for a two week period, due to personnel shortage in our Brussels office