Michelle M. Sermon-Davis Email & Phone Number

Chattanooga, TN, US

Franklin, Tennessee, US

• ️ Led dynamic team of Instructional Designers, Director Global Learning & Development, and other experts in training, LMS technology, communications, Diversity and Inclusion, Performance Management, and Leadership.
• ️ Managed multi-million-dollar budget for the Learning Ecosystem and its related initiatives that supported 1050+ franchise restaurants and 260 company-owned restaurants
• ️ Orchestrated awareness of Next Generation Scholarship program in partnership to provide up to $10k scholarships resulting in a significant increase in applications
• ️ Designed, implemented, and optimized comprehensive strategy and key solutions for Learning and Leadership Development offerings, ensuring strategy is grounded in proven research, best practice, and data
• ️ Led overall responsibility for DEI learning and development utilizing adult learning principles and collaborated with the COE, CHRO, and business leaders taking full ownership for initiatives and programs
• ️ Maintained awareness of global issues and trends in diversity, equity, and inclusion and leveraged emerging information to educate workforce and kept current on DEI developments maintaining strong networks with others

Columbus, Ohio, US

• ️ Led team of 25+ Learning & Development professionals, 160 Field Leaders, and 60,000 Associates, resulting in a 45% increase in associate learning productivity and double-digit performance optimization
• ️ Implemented Learning Management System (LMS) and University, resulting in 200+ simplified eLearnings with easy access and closing performance gaps
• ️ Developed and launched Knowledge Management audio and video digital technologies, improving skills gaps and supporting HR management programs
• ️ Reimagined L&D Leadership Development Onboarding using analytics, resulting in a 20% reduction in turnover and a "leaders as teachers" culture
• ️ Championed business readiness strategy, resulting in a 7-point conversion increase, the best in specialty retail, and creating continuous improvement best practices
• ️ Integrated Data Fluency diagnostics and assessments, ensuring cross-functional enterprise learning solutions were designed with customer in mind

• ️ Led design and implementation of comprehensive end-to-end Talent Management strategy, including onboarding, talent planning and acquisition, leadership development, performance management, and service brand messaging.
• ️ Pioneered and led store-level learning and development strategy in partnership with the SVP of Stores, Merchants, and HR, resulting in a 25% improvement in talent assessments, performance ratings, and sales
• ️ Developed and launched a service, coaching, and communications strategy, driving a 15% increase in sales through improved product knowledge
• ️ Established an adaptable logistics implementation and technical training team, successfully launching 40 new mobile and virtual technologies to improve workforce performance
• ️ Facilitated development of motivating presentations, seminar content, talent development forums, and written communication for corporate, field, and store staff teams, enabling teachable opportunities to build.
• ️ Co-relaunched the Taleo Applicant Tracking System for the field organization

New York, NY, US

Global Education and Talent Management Executive who led team of 12 facilitators and 38 Account Executives to exceed annual revenues of $387m. Implemented Onboarding and 'Train the Trainer' Programs to decrease employee turnover, improve beauty advisor capabilities, and financial results.

Political Science

Estee Lauder University