Michelle Swanson Email & Phone Number

Portland, Oregon, United States

Tualatin

Employee Shared Services COE Support • Responded to HR & Global Learning and Development tickets via the ServiceNow system.• Assisted in reduction-in-force actions when necessary.• Performed onboarding tasks (verification of I-9 documents, final onboarding steps in Employee Connect, coordinated in-person New Employee Orientation training).• Conducted Exit interviews with employees, in-person and via phone.• Coordinated all aspects of in-person employee/manager trainings (single-day and multi-day) in the Tualatin and Fremont, CA offices (facilities, materials, food, IT, facilitator management).• Worked with learning vendors to schedule all global trainings annually and owned all vendor communication for each training (approx. 130 each year).• Project management for large initiatives within COE groups (Inclusion and Diversity, Global Learning and Development, Employee Relations).• Scheduled and managed logistics of conversion to all virtual trainings in 2020 (approx. 25).• Assisted with large return-to work phase project globally during Covid-19 pandemic.• Became proficient in new Learning Connect system as a learning admin with transition to the system in 2020. Used the system regularly to schedule and maintain training details and registrations.

Lake Oswego, Or

• Handled administration of FMLA leaves process for all US based employees. • Administered all employee assessments (Hogan Assessment and Booth 360) for external executive candidates and internal executive employees, as well as Insights for all worldwide employees. Ensured assessments were taken during at reasonable timeframe and employee or candidate was debriefed by HR Partner. Acted as sole administrator, kept process organized and running smoothly, while closely partnering with HR Partners and vendors. Launched and provided administration for Insights Discovery for all worldwide offices.• Managed internal HR web pages using MS SharePoint, keeping all sites up to date for team, constantly revising pages related to review processes, benefit changes, and policy changes. • Assisted with benefits administration for all US employees, working with external vendors as well as using internal HRIS system, Workday.• Analyzed internal data collected, separating employees and HR employee request form.• Focused on process improvement for internal team, revising and automating separation survey enhancing for employees and for HR analysis. Re-instated Insights for agency, putting process in place for training HR Partners and administering assessment.• Partnered with Payroll and Benefits, streamlining FMLA leaves process during vendor transition. • Handled HR employee requests form for all worldwide employees, leading to improved requests and faster response time from HR team.• Assisted in creation of new and more user-friendly online separations survey for employees, analyzing data collected.• Conducted employee exit interviews and helped, refining separation reasons and feedback with employee for analysis and future agency improvements.

• Partnered with business leaders and HR colleagues to deliver global employee programs and initiatives. Programs included employee assessments, employee trainings (Leadership development, management training, employee forums, external speaker series), and performance management. Administration of FMLA leaves for all US based employees.• Supported compliance of Harassment Training program for all US Based managers and coordination with external vendor, handling tracking completion, and sending out reminders to employees for completion.• Handled all reporting for HR on status of Code of Conduct Training for all agency employees, as well as Harassment Training for all US managers, maintaining agency compliance with laws and Code of Conduct. Started tracking closely, increasing higher percentage of employees completing courses. • Tracked and reported out on employee use of Continuing Education dollars, assisting team in decisions around program based on usage.• Assisted Learning and Development team with programs, practices, trainings and statistical reporting, supporting team goal, aligning and continuously adapting HR infrastructure with well-run business strategies.

• Provided administrative support for Vice President of Organizational Development, including meeting scheduling, meeting notes, expense reports, etc. • Coordinated Recruiting for staffing team as needed: Interview scheduling with internal teams and external candidates, background checks, candidate assessments, experience with ICMS.• Assisted Learning and Development Team, conducting on-site trainings, materials, set-up, and clean-up.• Performed backup support, assisting with staffing, records, administrative support for HR Partners, Learning and Development team, and employee experience team.

• Processed background checks for external candidates.• Assisted with talent review and performance processes for all employees by recording all talent data in manager meetings, entering it into main database and analyzing data to assist HR managers with staffing decisions.• Created materials for Talent Review workshops, preparing each cycle, providing information to team executives, assisting with staffing decisions, and budgeting for fiscal year.• Handled administration of Performance Review process, working with managers to complete reviews on time.

• Assisted HR Partners with Interviewing Skills Workshop.• Assisted with agency compensation study.• Assisted HR Partners with internal redeployment situations.• Collection and analysis of employee Talent Review data for Performance Reviews.• Processed compensation sheets for all US based employees.• Weekly reporting (promotions, extended leave, reviews due, headcount, open job requisitions).

• Supported team of approx. 7 PR professionals (included: meeting scheduling for both internal and client meetings, PR tour coordination from materials to travel to meetings, expense reports, daily or weekly external mailings, etc.).• Provided backup support for Executive Admins for VP and SVPs.• Set-up and materials for all meetings for team.

Portland, Oregon Area

• Support for a team of 13 Consultants and a Branch Manager.• Answer 12 busy lines with 18 extensions and no voicemail.• Responsible for invoicing, preparing and reconciling bank deposits daily, receivable report generation and troubleshooting.• Prepare weekly and monthly sales reports using Word/Excel.