Michelle Murphy Email & Phone Number

North Carolina, United States

Greater Los Angeles Area

Responsible for the overall economic performance of 15 multifamily communities consisting of 1500+ residential units. The portfolio encompasses Conventional, Tax Credit, Tenant & Project-Based Section 8, and HOME properties. • Ensuring the financial goal of ownership was met and on-site staff working within a budget. Review all capital projects and reserve replacements to ensure optimum quality and pricing obtained. • Assisted the Vice President of Property Management in the development and implementation of new policies and procedures. • On-site inspections which included walking the property grounds, all common areas, roof if access is available, reviewing for hazards, jobs to be completed in-house and/or outsources through our partners, walking vacancies to ensure expectations are met, auditing leasing offices for compliance with all company policies.• Supervision of Conventional, Project-Based Section 8, LIHTC Move-In’s, IR’s, and AR’s.• Extensive oversight of all audits and inspections including MOR, TCAC, and REAC. • Increase bottom-line profitability through effective expense management, rent, and ancillary income growth.• Effectively recruit, promote and develop strong management teams. • Implemented monthly training and development for the maintenance team in order to reduce maintenance expense by developing individual skillsets.• Work directly with development managing projects under construction through resyndication, acquisition rehab, and refinance renovations.

Greater Los Angeles Area

Responsible for the overall economic performance of 7-16 multifamily communities consisting of 1100-1700+ residential units. The portfolio encompasses Tax Credit and Project Based Section 8 properties.

Greater Los Angeles Area

Responsible for the overall economic performance of 20 multifamily communities consisting of 1700+ residential units. The portfolio encompasses Conventional and Project Based Section 8 properties.

Ontario, Ca

• Oversaw daily operations of 160 Luxury Moderate Income Housing apartments. • Regional Mentor for all new hires and current Community Managers to ensure all policies and procedures were followed and Company objectives were met within the deadline.• Established a mutually beneficial relationship with the City of Ontario Redevelopment Agency. • Developed Company Policy and Procedure Manual for the low-income program.• Completed and monitored the annual budget. Ensured timely submission of accounts receivables and payables. • Assisted in property presentation & sale of Community for TCPM Co.

Covina, Ca

• Oversaw daily operations of 140 Market, Section 8 and Very Low- and Low-Income Housing senior apartments. • Established a mutually beneficial relationship with The Housing Authority of Los Angeles and the City of Covina Redevelopment Agency. Upon hire, I discovered the Community had not been maintained under affordable guidelines for over a year, this required immediate attention and became a priority which took two months of dedication to ensure compliance and make all necessary corrections. Implemented organizational changes to ensure a smooth operation and practice of the program in the future. • Maintained 99% occupancy rate, with market rent increases upon achievement.• Completed and monitored the annual budget. Ensured timely submission of accounts receivables and payables. • Secured capital contracts and executed them for full parking renovation and new roofs.

Pomona, Ca

• Oversaw and monitored the success of third-party Multi-Family Communities. • Participated in weekly Ownership calls and ensured timely completion of weekly reports and monthly executive summaries and variance reports.• Effectively managed lease expirations and processed upcoming lease renewals with the implementation of rental increases. • Monitored all print and internet advertisement contracts and ensure accuracy of all ads. • Oversaw customer service and resident relations by resolving resident grievances effectively and timely. • Managed Community expenditures by comparing past spending trends in order to create annual budgets. • Maintained staff reporting responsibilities and trained staff for upcoming promotions.• Assisted with the Community presentation for the Claremont Portfolio sale. • Upon sale of Communities, ensured completion of new Ownership multi-million-dollar capital renovation plan to include exterior amenities, leasing office, roofs, windows, garage door replacements, and interior remodels based on Ownership Specs.

Fayetteville, Nc

• Assisted with the Mentorship and training of all new Community Managers in the North Carolina Region to ensure Company standards were followed and met during their first year of employment. • Maintain difficult Community portfolios to budget standards, during a high turnover ratio due to loss of military residents’ deployment to Operation Iraqi Freedom and Operation Enduring Freedom. • Developed a leasing and renewal plan to capture new and existing residents while challenged by three new developments within a 5-mile radius. • Completed multi-million-dollar capital renovation to include exterior amenities: tennis courts, 2 pools, 1 spa, playground, state of the art fitness center, car wash station, leasing office, created business center, new flat and pitch roofs, and interior remodels based on Ownership Specs in 2007-2008. • Within four months as Multi-Site Community Manager, achieved positive rental income, reduced delinquency (under 1%,) maintained operating expenses within budget, and averaged 93% occupancy within a challenging market. • Capture large corporate account’s by developing a master corporate contract, limiting rental increase to 7% or less at the end of a 12-month lease term given market condition, offered base turnover cost, charged upfront, and limited the property to 20% corporate apartments to prevent dependency on corporate leases. • Assisted with Sister Communities in North Carolina that faced challenges. Developed Community and Staff action plans and monitored progress to ensure the Communities were on the right track to achieve financial goals and maintain them. • Assisted in Community presentations for property sales from UDR of NC and the company sale of America First. • At end of tenure, Community was left at a 98% occupancy, with a secured marketing relationship with the local Military Housing Office, Cumberland County School District, local businesses, and civil organizations.